Area Operations Manager

4 months ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Khối vận hành tại Shopee chịu trách nhiệm trong việc vận hành toàn bộ quy trình từ lúc người mua tìm kiếm danh mục hàng hóa trên Shopee cho tới thời điểm họ nhận được món hàng đó. Bên cạnh đó, bộ phận này còn tiến hành phân tích và giám sát chỉ số KPIs trên toàn bộ khu vực, tìm hiểu và đánh giá nguyên nhân khi hệ thống vận hành này gặp vấn đề. Các nhánh nhỏ của bộ phần này bao gồm Dịch vụ khách hàng, Thanh toán, Listings, Lưu kho, Logistics (Hậu cần), Hệ thống hỗ trợ người bán và Xử lý gian lận (Fraud).- Manage end to end operations performance (first and last mile) at your assigned area. Ensure its highest cost efficiency, area performance and people capability and productivity.
- Develop strategies to drive synergy across different hubs in order to meet Operational Service Level Agreement, productivity improvement and SOP development.
- Lead the improvement of operation improvements by tracking, improving and achieving all operations KPIs (Lead Time, loss & damage, SLA breach, Failed delivery, etc.).
- Drive ongoing deep dives on operations end to end performance (including campaigns) and come up with recommendations on how to optimize current set up.
- Be also responsible for working with other members such as the Top management, Linehaul, Sorting, etc.) in order to drive overall growth, customer and seller experience, as well as cost reduction and efficiency initiatives.
- Lead operations root cause analysis with responsible teams and incorporate the findings into key actions.
- Require working with multiple business teams across the company to manage operations projects, drive continuous improvement and enhance operations performance (first and last mile).
- Identify problems in the operating plan to escalate to relevant stakeholders and teams. Also follow through on the resolutions to ensure they are delivered.

**Requirements**:

- Degree in Business, Supply Chain Management, Engineering or relevant disciplines is advantageous
- 7+ years of experience, with at least 5 years of experience in logistics/ supply chain management is mandatory and 2 years in a leadership role
- Strong leadership & managerial skills to manage big teams and drive collaboration and synergy across different teams
- Able to independently lead operational team on-site, engage in discussions with various internal and external stakeholders
- Strong business acumen, planning and strategic mindset and good capacity to structure and drive operations audits
- Very strong operation's go-and-see mindset (Gemba, Kaizen, Lean) to be able to find gaps in our current operations processes to drive operations optimizations.
- Strong project management skills and drive improvement initiatives execution to be able to manage a transport operations roadmap
- Analytical in examining and identifying relevant information, and translating these insights into clear operational plans
- Keen eye for detail with an exceptionally high bar for accuracy and quality
- Proven fast learner; Able to adapt in an agile environment
- Good communication and presentation skills, able to communicate with stakeholders of all levels
- Hands-on, willing and able to travel across different sites to ensure smooth operations



  • Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...


  • Thành phố Hồ Chí Minh, Vietnam CÔNG TY TNHH THƯƠNG MẠI VÀ DỊCH VỤ NHÀ HÀNG BIA THỦ CÔNG PASTEUR STREET Full time

    **Hạn nộp**: 15/10/2024 Mức lương: 25.000.000đ - 35.000.000đ Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Nhà hàng/ Bar/ Pub Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ...

  • Area Manager

    5 months ago


    Ho Chi Minh City, Vietnam Công ty Cổ phần Dịch vụ Giao Hàng Nhanh Full time

    **Key Responsibilities**: - **Business Management (40%)**: - Develop and execute strategic plans to achieve regional growth targets. - Analyze market trends and identify new business opportunities. - Manage P&L, ensuring profitability and cost-efficiency. - **Operation Management (25%)**: - Oversee daily operations, ensuring smooth and efficient...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Sản Xuất First Solar Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Basic Job Functions: - Directs and manages 24/7 Site Plant's Module Operations activities with overall responsibilities for Operational Safety, Regulatory Compliance, Quality, Production (Throughput), Equipment Maintenance, Process Engineering, and Cost to P90 and meet customer. - Leads a team of...

  • Area Manager

    4 months ago


    Ho Chi Minh City, Vietnam Công ty Cổ phần thương mại dịch vụ Thiếu Nhi Mới Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1/ System management: - Build & guide for centers’ staff the execution of Company’s process & policy - Recommend necessary adjustments to meet the market & customers’ need in accordance with business activity of each center. - Coordinate with Operation department to set up KPIs indicator for...

  • Area Sales Manager, Ct

    5 months ago


    Ho Chi Minh City, Vietnam Kimberly-Clark Full time

    **_Area Sales Manager, CT_**: **Your Job**: You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Operations Manager

    4 months ago


    Ho Chi Minh City, Vietnam Diag Full time

    **JOB DESCRIPTIONS**: As the Operations Manager, you will be responsible for managing and coordinating the day-to-day operations of the company. You will work closely with department heads to streamline processes, improve performance, and drive operational excellence. Your key responsibilities will include: 1. Developing and implementing operational policies...

  • Area Manager

    5 months ago


    Ho Chi Minh City, Vietnam INVE Aquaculture Full time

    **WORKING AT INVE AQUACULTURE** **THE HUMAN SIDE OF ‘CARE FOR GROWTH’**: INVE Aquaculture’s strength comes from the passion and expertise of our people. This is why we strive to create an environment where learning is ongoing, initiative is encouraged and creativity flourishes. Just like we care about our customers’ success, we also care about the...

  • Area Manager

    5 months ago


    Ho Chi Minh City, Vietnam INVE Aquaculture Full time

    **WORKING AT INVE AQUACULTURE** THE HUMAN SIDE OF ‘CARE FOR GROWTH’ INVE Aquaculture’s strength comes from the passion and expertise of our people. This is why we strive to create an environment where learning is ongoing, initiative is encouraged and creativity flourishes. Just like we care about our customers’ success, we also care about the growth...

  • Operations Manager

    4 months ago


    Ho Chi Minh City, Vietnam Dion Full time

    **ABOUT THE COMPANY** Our client specializes in cosmetic products trading in Vietnam. They are expanding their supplier base and market reach and seek a dedicated Operations Manager to join their team. **SUMMARY** The Operations Manager will support the General Manager by overseeing purchase orders, managing documentation, and ensuring flawless execution....

  • Operation Manager

    5 months ago


    Ho Chi Minh City, Vietnam Talentnet Full time

    $2,930 - $3,900 **RESPONSIBILITIES**: **Safety & 5S** - Member of site-safety steering committee; drives and inculcates a strong “safety-first” culture and world class house-keeping standards within plant operations to enable a zero-recordable rate. - Timely and appropriate resolution of equipment or process safety concerns. - Work with local EHSS team...

  • Area Manager

    4 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Sản Xuất First Solar Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Manages and leads assigned shift module production, engineering, and maintenance resources in the production of photovoltaic modules to meet shift goals in terms of Safety, Quality, Yield, and Throughput. - Safety & 5S - Drives and promotes a strong "safety-first" culture and world class...

  • Area Manager

    4 months ago


    Ho Chi Minh City, Vietnam katinat saigon kafé Full time

    Set up sales targets, performance targets, KPI for stores in the responsible for managing; Hỗ trợ các bộ phận và cầu nối giữa các bộ phận đối với khối Vận hành để đảm bảo công tác vận hành tại các Cửa hàng/Nhà hàng diễn ra suôn sẻ và kịp thời xử lý những vấn đề phát sinh (nếu...


  • Ho Chi Minh City, Vietnam METUB Network Full time

    **Position Overview**: - The OP Mgr will be responsible for optimizing workflow, managing the coordination process of Business Units (BUs), and providing consultation on operational management systems to the executive team. - Collaborate with People, Performance & Culture Department (PPC) and relevant departments to train teams on process and management...

  • Area Sales Manager

    5 months ago


    Ho Chi Minh City, Vietnam UPL ltd Full time

    **Area Sales Manager**: - Job Id: 6438- City: Ho Chi Minh, Hồ Chí Minh City, Viet Nam- Department: Regional Sales- Function: Sales, Marketing and Alliance- Employee Type: Permanent Full Time- Seniority Level: Mid-Senior level- Description: Job Title: Area Sales Manager Reporting Manager: Regional Sales Manager **Main Responsibilities**: - Ensuring...

  • Area Sales Manager

    5 months ago


    Ho Chi Minh City, Vietnam UPL NA Inc. Full time

    Job Id: 7528- City: 04506, Hồ Chí Minh City, Viet Nam- Department: - Function: Sales, Marketing and Alliance- Employee Type: Permanent Full Time- Seniority Level: Not ApplicableDescription: Job Title: Area Sales Manager Reporting Manager: Regional Sales Manager **Main Responsibilities**: - Ensuring area sales goals are achieved through the effective...

  • Area Sales Manager

    5 months ago


    Ho Chi Minh City, Vietnam UPL NA Inc. Full time

    Job Id: 6438- City: Ho Chi Minh, Hồ Chí Minh City, Viet Nam- Department: Regional Sales- Function: Sales, Marketing and Alliance- Employee Type: Permanent Full Time- Seniority Level: Mid-Senior levelDescription: Job Title: Area Sales Manager Reporting Manager: Regional Sales Manager **Main Responsibilities**: - Ensuring area sales goals are achieved...

  • Area Manager

    5 months ago


    Ho Chi Minh City, Vietnam AstraZeneca Full time

    **Area Manager - ONCO - HCM** **About AstraZeneca and AstraZeneca Vietnam** **AstraZeneca** **AstraZeneca Vietnam** As a Foreign Invested Enterprise with over 550 members, AstraZeneca is investing into Vietnam 310 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent, and uplifting the...