Customer Service Executive, Hcm Branch Vn

2 months ago


Việt Nam, Vietnam CIMB Group Full time

**Key Responsibilities**

Operation Function
- Responsible for and to end on over the counter transaction on account opening, cash and non-cash transactionsTake responsibility on accuracy and monitoring of the branch’s balancing activity on daily operations.

Customer Relationship
- Proactively identify, manage and propose effective end to end solution to issues related to service delivery.Resolve customer complaints, inquiries and problems.

Process & Compliance

Take accountability over the branch compliance to the standard operating procedures and ensure regulatory requirements are met towards achieving operational excellence.

Operational Authority
- Validation of over the counter transaction on opening accounts, cash and non-cash transactions
- Approve rates, cash and check deposits up to authorized amount.
- Program champion to all sales, service and compliance module in view of training and educating branch staff (if any)
- Supervise staff (if any) in ensuring service and compliance standards are met.

**Requirements**:

- University Degree in Business/Economics/Financial Engineering
- Minimum 1-2 years of customer service experience in banking is preferred
- Computer literate
- Attention to detail and strong math attitude
- Good interpersonal skill - friendly and polite

Good personal attributes - honest and able to work under pressure in a fast paced environment.



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