Customer Service Exceutive
3 months ago
Position Summary
Responsible for after sale service administration and support to sale team and service engineer.
**Responsibilities**:
**Service & Project Coordinator**:
- Serve as the main point of contact for customers inquiring about warranty claims, repair status, and general inquiries.
- Be responsible for all sales-related processes in SAP, including order creation, customer and vendor codes, purchase requests, import shipments, goods
delivery, and billing.
- Coordinate internally with the sales team, logistics, purchasing, finance, and other departments to ensure customer requirements are fulfilled while ensuring
compliance with company policies and procedures.
- Ensure that all relevant documentation related to the orders, such as purchase orders, sales contracts, deposit processing, delivery schedules, and freight
costs, is closely monitored to ensure timely and smooth processing.
- Monitor and communicate with customers to provide information and status updates pertaining to their orders, ensuring they receive accurate and up-to-date
information.
- Follow up on sales orders and service agreements, and issue VAT invoices when the job is completed.
**Sales Support**:
- Coordinate with the sales team and support in obtaining company signatures, preparing quotations, managing contracts, and checking costs.
**Administrative Tasks**:
- Perform administrative tasks or other job assignments as directed by supervisors or Managers.
Required qualifications
- Good skill of English in speaking & writing.
- College or Bachelor’s Degree in Business Administration or in related field.
- 1-2 years experiences in administration works.
- Self-motivation, negotiating skills and can work independently
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