Customer Service Team Lead-ho Chi Minh
6 days ago
Location:
**Vietnam**
- Department: Supply Chain & Logistics- Location: Vietnam- 1. Manage and lead a team of customer service representatives, ensuring high-quality service and customer satisfaction.
2. Coach and mentor team members to enhance their performance, providing regular feedback and training.
3. Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer feedback to identify areas for improvement.
4. Act as a liaison between the customer service team and other departments to resolve complex customer issues.
5. Handle escalated customer complaints, demonstrating empathy and professionalism to maintain positive relationships.
6. Stay updated on product knowledge and industry trends to provide accurate information to customers and the team.
7. Analyze customer data to identify patterns, trends, and opportunities for service enhancement.
**Job Requirements**
- 1 Bachelor's degree in Business Administration, Communications, or a related field.
2. Minimum of 3 years of experience in customer service, with at least 2 years in a team lead or management role.
3. Proven track record in leading a customer service team to achieve high performance and customer satisfaction.
4. Excellent communication and interpersonal skills, with the ability to communicate effectively in English.
5. Strong problem-solving and decision-making abilities to address customer issues promptly.
6. Experience in using customer relationship management (CRM) software and ticketing systems.
7. Demonstrated ability to motivate and develop team members, fostering a positive work environment.
8. Understanding of e-commerce and logistics trade.
-
Principal, Bvis Ho Chi Minh City
7 days ago
Việt Nam, Vietnam British Vietnamese International School - Ho Chi Minh CityViet Nam Full time**Salary**: Highly competitive salary with bonus and benefits **Job type**: Full Time, Permanent **Start date**: Summer 2025 28 November 2024 **Job overview**: Nord Anglia Education has an exciting and challenging opportunity for an outstanding, internationally experienced leader in education to drive the ongoing success of its highly regarded...
-
Field Product Specialist- Hematology
2 weeks ago
Việt Nam, Vietnam Novartis Full time**Summary**: Location: Ho Chi Minh About the Role: **About the Role**: - Design business plans and implement related activities like customer events, sales & marketing campaigns, sales presentations vital to achieve agreed objectives. Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales. -...
-
Việt Nam, Vietnam Novartis Full time**Summary**: Location: Ho Chi Minh #LI Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. You will be responsible (directly or indirectly) for achieving sales targets, promoting the products to medical practitioners and allied health care professional...
-
Việt Nam, Vietnam Novartis Full time**Summary**: Location: Ho Chi Minh #LI Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. You will be responsible (directly or indirectly) for achieving sales targets, promoting the products to medical practitioners and allied health care professional...
-
Việt Nam, Vietnam Novartis Full time**Summary**: Location: Ho Chi Minh #LI Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. You will be responsible (directly or indirectly) for achieving sales targets, promoting the products to medical practitioners and allied health care professional...
-
Automation Field Service Engineer
3 weeks ago
Việt Nam, Vietnam GEA Group Full time**Automation Field Service Engineer**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging tasks, a positive working...
-
Customer Service Operations Officer
7 days ago
Việt Nam, Vietnam Chubb Full time**CUSTOMER SERVICE EXCELLENCE (60%)**: - Responsible for performing daily activities to deliver a comprehensive service to customers and ensuring customer satisfaction at high standards. - Identify customer needs, clarify information and provide feedback and/or solutions/alternatives to ensure customer’s requirements are met and satisfaction is...
-
Customer Service Specialist
6 days ago
Việt Nam, Vietnam TDCX Full time#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...
-
Customer Service Representative
4 days ago
Việt Nam, Vietnam Nutreco Full time**Customer Service Representative**: **Sales and Sales Support** - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and...
-
Account Service Support and Kyc Maker
2 weeks ago
Việt Nam, Vietnam Sumitomo Mitsui Banking Corporation (SMBC) Full timeHeadquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region. SMBC is one of the largest...
-
Ai Product Operations-ho Chi Minh City
2 weeks ago
Việt Nam, Vietnam Lazada Full timeLocation: **Vietnam** - Department: Product Management - Location: Vietnam - Combine local festivals, customs, and lifestyles in Southeast Asia to organize and operate various product themes/activity themes, effectively enhancing user conversion. Utilize AI capabilities to effectively optimize the quality of product title descriptions and review content,...
-
Việt Nam, Vietnam Lazada Full timeLocation: **Vietnam** - Department: Sales, Business Development & Strategy - Location: Vietnam - 1. Develop and manage strategic partnerships with financial service providers, including banks, schemes, and mobile wallet platforms, to enhance Lazada 's payment solutions. 2. Identify and evaluate potential partnership opportunities, conducting market research...
-
Việt Nam, Vietnam Chubb Full time**Position Objective**: Assistant Manager, Customer Experience Management is responsible for overseeing and managing all aspects of customer care within Chubb Life Vietnam. This role entails leading a team of customer service representatives to ensure exceptional customer experiences, handle inquiries and issues, and maintain high levels of customer...
-
Medical Representative
1 week ago
Việt Nam, Vietnam Sandoz Full time**Your responsibilities include, but not limited to**: - Execute call plans to deliver the right message to the right HCPs with the right frequency and calls reports and record on the system in time and aligned to FFE important metric to achieve FFE KPI about coverage, frequency, day in field and deliver HCP centric activities within operating budget. - To...
-
Lead Game Designer
4 weeks ago
Việt Nam, Vietnam Virtuos Games Full time**PLAY, GROW and WIN** To be a part of Virtuos means to be a creator. At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004. Virtuosi is a team of experts - people who have come together to share...
-
Customer Support Senior Analyst
4 weeks ago
Việt Nam, Vietnam Manulife Full time**Responsibilities**: - Monitor and support agency recruitment, sell promotion gifts and other admin tasks) - Monitor & perform premium collection and disbursement task) - Monitor & conduct agency support) - Monitor and receive calls from clients, handle outbound calls and welcome walk-in clients) - Handle outbound calls to clients - Monitor and check...
-
Product Executive
4 weeks ago
Việt Nam, Vietnam Novartis Full time**Summary**: Location: Ho Chi Minh #LI Hybrid The executive will support the Marketing (MKT) Lead in the development and execution of therapeutic area (TA) and brand strategies. This includes strategic planning, brand team management, and operational execution. The role requires the understanding of marketing principles, market dynamics, and customer...
-
Service Engineer
4 weeks ago
Việt Nam, Vietnam SKOV Full time**Service Engineer, Vietnam - Climate systems - Animal Livestock**: SKOV continues its successful growth strategy and is now strengthening the focus on service in the Vietnamese market. As part of this development we are looking for an ambitious, proactive and results-oriented Service Engineer, who is capable of profiling as well as handling SKOV's interests...
-
Secondary Humanities Teacher
2 weeks ago
Việt Nam, Vietnam Inspired Full timeSecondary Humanities Teacher **Location**:VNVN **Date**:10 Mar 2025 **Application closing date**:30/03/2025 - Inspired offers academic excellence to 90,000 students in 119 schools across 24 countries. The international group of world-leading premium schools utilises proven best educational practices from every corner of the globe to ensure students...
-
Service Contract
4 weeks ago
Việt Nam, Vietnam Crown Relocations Full time**Job Title: Service Contract & Payment Coordinator - Urgent** **Position Overview** **Key responsibilities for this position are as follows**: **Outstanding Payment Management** - Monitor and manage outstanding payments related to service contracts; - Coordinate with Sales Team, Customer Service Team and Finance/Accounting Team to follow up on overdue...