Manager, Retail Banking

1 week ago

Hanoi, Hanoi, Vietnam Techcombank Full time

7 Jun 2024
Manager, Retail Banking :

  • Category: Retail Banking Group
  • Job Type:
  • Facility: Retail Banking
    Job Purpose:


The person in charge of the position is responsible for the operational management and effective management of the retail banking (secured lending, unsecured lending, mortgage credit, insurance products and other products oriented from time to time) to achieve the target of the RBG Division in accordance with the Bank's business strategy, in accordance with Techcombank's processes and regulations.


Key Accountabilities (1):

Business Administration:

  • Develop, implement and supervise business plans/activities in retail banking lending segment according to the operation orientation of RBG Division and Techcombank from time to time.
  • Receive and assign targets, coordinate, mentor, supervise and evaluate the implementation of targets of groups of employees in the field.
  • Evaluate and measure the effectiveness of business/service activities in the segment.
  • Ensure the business rhythm is continuous/regular and in accordance with the direction/strategy.
  • Actively coordinate with related parties to promptly handle problems arising in the process of business operation and customer service.
  • Ensure that the department always implements the assigned KPIs
  • Manage the department's operating budget according to the approved limit.
  • Monitor the development of the retail market and the moves of competitors in the region and promptly contribute action ideas to the Unit Director
  • Collaborate with Branch Manager and Regional Business Development Manager to conduct training, introduce products, and contribute ideas to RBG's sales campaigns
  • Develop and manage relationships with customers and other partners.
  • Take responsibility for errors/violations in operations that seriously affect revenue/expenses and reputation of the unit and the bank.
  • Be responsible for other assigned tasks within the scope of their functions and powers
  • Be proactive in responding to business divisions and departments at the head office to develop and improve Techcombank's processes, policies and products upon request.

Key Accountabilities (2):

PEOPLE MANAGEMENT

  • Attract, onboard and retain the right talents for a high
- performing team

  • Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
  • Manage team performance & provide feedback regularly (following the annual performance management cycle);
  • Enable team member's professional and personal development through capability assessment, training, coaching & feedback, etc.
  • Motivate and recognize team members' contributions towards the team's shared goals
  • Responsible for developing talents within the team
  • Act as a role model and promote corporate culture at sub
- function level

  • Understand & communicate relevant HR offerings to team members.

Key Accountabilities (3):

  • Service quality management
  • Training / Coaching / Supervising staff at the unit to strictly comply with the provisions of the Bank's service quality standards
  • Planning weekly, direct contact and interview with customers to receive ideas and build/consolidate service quality at the unit.
  • Check, supervise and support employees to handle problems arising in the process of providing products and services to bring the best experience to customers.
  • Regularly check and monitor the service quality of the array
  • Proposing ideas và participating in process/product/service improvement, policy/strategy planning related to Individual Customer segment
  • Compliance Management
  • Ensure department operations comply with laws, internal policies, regulations, procedures, guidelines, etc. and service quality commitments (SLAs).
  • Controlling operational risk and credit risk of the center to ensure the interests of customers and the bank.
  • Debt quality management


Responsible for managing debt quality and debt portfolio at the unit (including but not limited to: debt rescheduling, debt structuring).


  • Perform other tasks as requested by management

Key Relationships - Direct Manager:

Senior Branch Manager

Key Relationships - Direct Reports:

Expert, Retail Banking
Senior Officer, Retail Banking
Officer, Retail Banking
Officer, Credit support

Key Relationships - Internal Stakeholders:

Teams inside and outside RBG

Key Relationships - External Stakeholders:

Individual customers, competitors

Success Profile - Qualification and Experiences:

Domain Expertise

  • At least 06 years of experience in the banking sector, of which at least 02 years in a team leader or equivalent management position.
  • Experience in using financial and banking software.

Qualifications:

  • Graduated from University or higher, preferably with a university degree / Major: Finance and banking; Foreign Trade; Economics or related field.
  • English proficiency: According to the Bank's policy in the each period

  • Expert, Retail Banking Risk Policy and Strategy

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    12-Apr-2023Expert, Retail Banking Risk Policy and Strategy :Category: Risk Management DivisionJob Type: Facility: Retail BankingJob Purpose:Retail banking risk management policies and strategies focus on customer centrix, ensuring the sustainable development of retail banking credit portfolio in accordance with advanced standards and practices.Key...

  • Senior Officer, Retail Banking

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    27 Jun 2023Senior Officer, Retail Banking :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose: The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. The job holder ensures compliance and minimizes...

  • Officer, Retail Banking

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    17 May 2024**Officer, Retail Banking **:- Category: Retail Banking Group- Job Type:- Facility: Retail Banking**Job Purpose**:**Key Accountabilities (1)**:**Techcombank tuyển dụng Chuyên viên Khách hàng cá nhân (RBO)- Phân khúc danh nghiệp MSME/ Khối RBG tại HN và HCM.**- ** Mô tả công việc**:- Tìm kiếm, phát triển khách hàng...

  • Hanoi Retail Banking Branch Manager

    1 week ago

    Hanoi, Hanoi, Vietnam UOB Vietnam Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...

  • Senior Officer, Retail Banking

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    6 Jun 2024**Senior Officer, Retail Banking **:- Category: Retail Banking Group- Job Type:- Facility: Retail Banking**Job Purpose**:**CHUYÊN VIÊN CAO CẤP TƯ VẤN BẢO HIỂM TẠI HCM, HÀ NỘI VÀ CÁC TỈNH PHÍA BẮC.****Key Accountabilities (1)**:Thu nhập hấp dẫn với LCB là 15 triệu + hoa hồngThưởng hiệu suất cuối năm và...

  • Retail Loan Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Shinhan Bank Full time

    Work LocationHa NoiJob LevelManagerJob TypePermanentExperiences5 YearsSalaryNegotiableIndustryAccounting / Auditing / Tax, Banking, Customer Service, Finance / Investment, Retail / WholesaleDeadline to Apply17/03/2023Job Benefit: Insurance Health checkup Training & Development Salary review Check and confirm of loan approval Provide Training for Loan officer...

  • Expert, Retail

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    30 May 2024Expert, Retail & Small Business Banking Risk Policy and Strategy :Category: Risk Management DivisionJob Type: Facility: Retail BankingJob Purpose:Retail & small BB banking credit risk management policies and strategies focus on customer centrix, ensuring the sustainable development of retail banking credit portfolio in accordance with advanced...

  • Officer, Retail Banking

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    23 Feb 2024**Officer, Retail Banking **:- Category: Retail Banking Group- Job Type:- Facility: Retail Banking**Mục tiêu công việc**:Đóng vai trò quan trọng trong việc tư vấn và giới thiệu giải pháp thanh toán QR code của Techcombank tới những hộ kinh doanh gia đình và cá nhân kinh doanh. Đây là cơ hội để bạn...

  • Expert, Retail

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    31 Jan 2024Expert, Retail & Small Business Banking Risk Policy and Strategy :Category: Risk Management DivisionJob Type: Facility: Risk ManagementJob Purpose:Retail & small BB banking credit risk management policies and strategies focus on customer centrix, ensuring the sustainable development of retail banking credit portfolio in accordance with advanced...

  • Senior Manager, Retail Marketing

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    17-Feb-2023Senior Manager, Retail Marketing : Category: Retail Banking Group Job Type:Facility: MarketingJob Purpose:Job holder ensures marketing activities are effectively built and implemented for each segment and sub-segment, supporting retail banking segment to achieve business performance goals and meet customer needs by segmentation and effective...

  • Head of Corporate Banking

    1 week ago

    Hanoi, Hanoi, Vietnam Aloha Consulting Group Full time

    Responsible for meeting the bank's approved strategy/plan to facilitate the achievement of related short- and long-term business goals in the most effective and efficient manner according to the supervision and direction of management. Manage the development and implementation of market best practices across all activities/operations comprising the corporate...

  • Senior Officer, Retail Banking

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    31 May 2024**Senior Officer, Retail Banking **:- Category: Retail Banking Group- Job Type:- Facility: Retail Banking**Job Purpose**:Người đảm nhận vị trí chịu trách nhiệm cung cấp các phương án bảo vệ, an toàn tài chính tốt nhất tới Khách hàng sử dụng sản phẩm Bảo hiểm và làm gia tăng sự gắn kết bền...

  • Retail Loan Officer

    1 week ago

    Hanoi, Hanoi, Vietnam Shinhan Bank Full time

    Work LocationHa NoiJob LevelExperienced (Non - Manager)Job TypePermanentExperiences2 YearsSalaryNegotiableIndustryBanking, Customer Service, Retail / WholesaleDeadline to Apply06/02/2023Job Benefit: Insurance Travel opportunities Health checkup Training & Development Salary review This role is responsible for performing verification, documentation and...

  • Senior Personal Banking Advisor

    1 week ago

    Hanoi, Hanoi, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Retail Relationship Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Shinhan Bank Full time

    Work Location Hai PhongJob Level Experienced (Non - Manager)Job Type PermanentExperiences 2 YearsSalary NegotiableIndustry Banking, Finance / Investment, Retail / Wholesale, Sales / Business Development**Job Benefit**:- Insurance- Travel opportunities- Incentive bonus- Health checkup- Training & Development- Build-up and maintain network relationship with...

  • Retail Loan Officer

    1 week ago

    Hanoi, Hanoi, Vietnam Shinhan Bank Full time

    Work LocationHa NoiJob LevelExperienced (Non - Manager)Job TypePermanentExperiences2 YearsSalaryNegotiableIndustryAdvertising / PR / Communications, Accounting / Auditing / Tax, Banking, Customer Service, Finance / Investment, Retail / WholesaleDeadline to Apply17/03/2023Job Benefit: Insurance Health checkup Training & Development Salary review Validating...

  • Director, Retail Marketing

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    14 Nov 2023Director, Retail Marketing :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose:The job holder responsible ensures that marketing activities are effectively built and implemented for each segment and sub-segment, supporting the individual customer segment to achieve business performance goals and meet customer needs. by...

  • Retail Customer Service

    1 week ago

    Hanoi, Hanoi, Vietnam Shinhan Bank Full time

    Work LocationHa NoiJob LevelExperienced (Non - Manager)Job TypePermanentExperiencesNo ExperienceSalaryNegotiableIndustryAdvertising / PR / Communications, Administrative / Clerical, Accounting / Auditing / Tax, Banking, Customer ServiceDeadline to Apply17/03/2023Job Benefit: Insurance Health checkup Training & Development Salary review To ensure timely,...

  • Sales Manager- Coach for Business Banking Channel

    1 week ago

    Hanoi, Hanoi, Vietnam Manulife Full time

    _We are a __leading financial services provider committed to making decisions easier and lives better for our customers and __colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. __To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Senior Officer, Retail Marketing

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    27-Apr-2023Senior Officer, Retail Marketing : Category: Retail Banking Group Job Type:Facility: Retail BankingJob Purpose: The job holder manage and be responsible for planning and measuring Marketing (gotomarket) campaigns—digital and traditional, ensuring marketing strategies and plans for RBG are effectively built in line with the business plan of RBG...