Hanoi Retail Banking Branch Manager

1 week ago

Hanoi, Hanoi, Vietnam UOB Vietnam Full time

About UOB


United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed.

This means we always strive to do what is right, build for the future, work as one team and pursue long-term success.

It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs.

We help them manage their money wisely and meet their financial goals through an extensive range of products and services.

These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Responsibilities:

  • Take ownership of the branch, its customers, employees and processes; ensure team synergy and that service levels are met
  • Deliver balanced growth of all the products, balance sheet growth and profitability of the branch
  • Conduct planning and budgeting activities for branch and coordinate with facilities to ensure adequacy of infrastructure and general upkeep of the branch
  • Interface with government, regulatory and other civic bodies, to represent the best interest of the franchise
  • Review compliance/regulatory processes/norms and ensure implementation and adherence
  • Facilitate goal setting, performance appraisals, confirmation appraisals, labor law compliance, hiring and selection support, timely execution of disciplinary actions and that other HR processes are supported
  • Coach, counsel and engage with all branch employees to enhance efficiency and engagement; follow up on corrective actions
  • Carry out daily huddles with the branch team to communicate out information and solicit feedback; implement suggestions to processes as appropriate
  • Act as a corporate citizen for the designated franchise
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Job Requirements

_Qualifications:
_

  • 610 years of relevant experience required
  • Previous experience in management of banking, sales or client service preferred
  • Telesales experience preferred
  • Extensive product knowledge
  • Comprehensive knowledge of compliance and security policies and procedures
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Consistently demonstrates analytic skills

_Education:
_

  • Bachelor's Degree/University degree or equivalent experience
  • Master's degree preferred
**Be a part of UOB Family

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