Technical Support Executive

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Gremsy Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Customer care
  • Taking cases supporting customers' product support issues, presales and aftersales support;
  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels;
  • Monitor and report product quality in the market via the support channel;
  • Present a positive, effective, and flexible contribution to achieving team targets and objectives;
  • Collaborate with other team members to provide highquality support;
  • Ensure constant selfdevelopment using daytoday work, webbased training, and other available resources.

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • A youthful, professional, and friendly working environment;
  • Working time 5 days/week (Monday-Friday);
  • Opportunities to interact and collaborate, and travel abroad for business with international partners (> 90% of our partners are international: USA, Europe, America, Southeast Asia, etc.);
  • Enjoy a range of welfare policies: birthday leave, sick leave, marriage leave, holiday leave, regular health checkups, annual vacations, support for obtaining a driver's license, seniority benefits, and other comprehensive regimes in accordance with state regulations;
  • Insurance: In addition to mandatory stateregulated insurance, the company provides additional health insurance to enhance healthcare for employees;
  • Support for obtaining a driver's license (B1, B2);
  • Annual leave and holidays as per regulations;
  • Opportunities for training and career development;
  • Regular annual salary reviews;
  • Providing complete equipment to facilitate work.

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • Bachelor's degree or any equivalent technical certifications (Mechatronic is preferable);
  • Good command of English (communication, writing);
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing;
  • Experience in customer support is a plus.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
CNTT - Phần Cứng,IT Support,Điện Lạnh,Điện Lạnh/Nhiệt Lạnh

Trung cấp - Nghề
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