Student Engagement

2 weeks ago

Hanoi, Hanoi, Vietnam RMIT VN Full time

Overview:
About RMIT Vietnam

RMIT is a global university of technology, design, and enterprise. We are global in footprint and even more importantly, we are global in mindset. We are committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact.


RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University with 700 staff and 7,000 students, in three locations, and recently awarded one of the Best Companies to work for in Asia 2020.

From a media perspective RMIT Vietnam enjoys a 40% share of voice in the sector.

It brings a world-class education and globalised study environment to the heart of Asia, offering programs in business, technology, communication, design, fashion, and English language.

It boasts an impressive range of extra-curricular activities that encourage students to innovate and network globally.


Degrees are awarded by RMIT in Australia and taught in English, enabling Vietnamese students (and visiting international students) the opportunity to receive an international education without having to leave home.

The Role


This role is the main contact point in the School of English & University Pathways (SEUP) catering to the general customer service enquiries of prospective and current students in all RMIT English programs, including Teens and IELTS Pathways.

This role is responsible for providing information about student progress, attendance, results, and materials, offering advice, and resolving complaints or issues to a high standard exceeding customers' expectation.


This position is also responsible for recruiting, scheduling, training, and supervising Teaching Assistants (TAs) to ensure that they arrive on time, deliver the best possible customer services to customers and that they have support when necessary.

This position is expected to have regular contact with parents to ensure that these relationships are well maintained and that issues are dealt with quickly and effectively.

This position also has responsibility for providing administrative support for the day-to-day operations of SEUP Hanoi. This includes the effective support of administrative activities as required by Senior Academic English Manager (Hanoi).

Your Responsibilities

Teen & IELTS Program Duties:

  • Develop new guidelines and procedures to set up any New Initiative programs, including procedures for communication with students and parents.
  • Provide advice and recommendations on improvements to administrative procedures and processes across the school.
  • Provide necessary administrative support on materials for all teachers during their working hours.
  • Provide daytoday administrative support for the Teen & IELTS Program including studentrelated records, regular equipment audits, any problems with facilities and equipment, student results and reports and alike.
  • Actively contact current students and parents before, during and after the course regarding course, including but limited to:
  • attendance issues; At Risk students; missed exams; end of course exclusion; teachers' feedback; failed students; operational changes; deadlines.
  • Provide accurate and full translation of written and spoken information from English to Vietnamese or vice versa.
  • Lead and organise mock IELTS tests and results communication to students and parents.
  • Coordinate with New Initiatives nationwide team to ensure Teen Summer program is organised, staffed, and supported.
  • Ensure that Mid-Course and End of Course reports are delivered to students and parents. This will also include calling parents on a regular basis to inform them of their son or daughter's progress in class.
  • Deal with parent or student issues during working hours.
  • Make sure students arrive on site and leave the premises in a safe and orderly fashion.
  • Other duties as requested by Senior Academic English Manager.

TA Supervisor Duties:

  • Recruit, train, supervise and advise Teaching Assistants (TAs) of the Teen & IELTS Program to ensure they perform their role to the best of their ability. This will include training TAs in how to communicate professionally with parents.
  • Work with the Teen & IELTS Program Coordinators to monitor teacher feedback on the TAs and to resolve issues as required.
  • Actively guide TAs with the delivery of classes, workshops, and activities within the guidelines of RMIT New Initiatives Programs.
  • Organise the TAs' schedule and check that their timesheets are accurately completed. Supervise TAs to ensure they come to work on time and support them to manage difficult situations. Cover for sick or late TAs (as needed).
  • Follow up with all TAs monthly to make sure they fill in all student records.
Other New Initiatives Duties

  • Coordinate with NI Marketing staff and student volunteers to support relevant extracurricular events and activities relating to open days, orientation, marketing events.
  • Manage departmental projects as assigned by Senior Academic En

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