IT Service Desk

2 weeks ago


Hanoi, Hanoi, Vietnam FPT Software Danang Full time
Provide customer IT Service Desk support 24x7x36- Application, system dashboard monitoring 24×- Incident/Ticket management (Jira, ServiceNow), classify service request/ticket, assign priority and create ticket as per the predefined definitions

  • First level of ticket diagnosis to resolve the ticket or allocate ticket to appropriate support person/group
  • Update ticket/incident status frequently to users and relevant stakeholders follow SLA
  • Ownership of raised and escalated issues. Manage and coordinate operations from opening to closure of all tickets follow SLA
  • Provide guidance and training (remotely) to end users on need basis
  • Knowledge base will be maintained as continuous process with in support
  • Perform other tasks as assigned by direct manage

Job Qualifications

  • College or University Graduation (IT is preferable)
  • Computer and IT basic literate
  • Have AMS Processes understanding is a plus
  • Experience of Incident/ticket management is a plus
  • Good at English at least 2 skills (reading and writing). TOEIC >= 450.
  • Be capable of working on the night shift
  • Good skill on Microsoft Office (for reporting)
  • Have good customer support mindset and attitude
  • Fast learning
  • Proactive

_Working time:
_


  • Shift 1: 3:00PM 11:30PM
  • Shift 2: 11:00PM 7:30AM (next day)

_Note:
_


  • Duration of work shift: 8.5 hours
  • Shift/Man/Week: 5 shifts

Benefits

  • Be part of our hugely international environment; we are currently working with the Global customers, where you can have many opportunities to working oversea.
  • Competitive salary package based on skills and experience.
  • 4% Loan Interest Rate Support
  • A slot to buy FPT Plaza Apartment at promotion price (14.8M/m2)
  • We create great teams and take very good care of them;
  • Great opportunity to grow with the company;
  • Frequent staff activities and company parties;
  • Awesome social events and parties for employees;
  • Wear what you want, be your unique self at work;
  • Working type: at the office (Danang, Vietnam)

Contact

Contact Person :
Ms. Tran Diem Chau (ChauTD1)

Share

Offered Salary
0-$1000
Career Level
Junior
Experience
Less Than 1 Year
Qualification
Bachelor Degree
  • Service Desk Analyst

    2 weeks ago


    Hanoi, Hanoi, Vietnam Handshakes by DC Frontiers Full time

    Handshakes is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data.We are hiring for a Service Desk Analyst for our Service Desk team in _. _We are looking for fresh graduates who are curious, technically inclined and interested in building a career in...


  • Hanoi, Hanoi, Vietnam Discova Full time

    JOB NO: 519091BRAND:DISCOVAWORK TYPE:FULL TIMELOCATION: HANOI, VIETNAMCATEGORIES: WHOLESALE & PRODUCTService Desk TechnicianDiscova is on the lookout for a Service Desk Technician superstar to join our savvy IT teamAbout the OpportunityAs Service Desk Technician, you are critical in ensuring proper computer operations in Discova so that end users can...


  • Hanoi, Hanoi, Vietnam Discova Full time

    Job no: 516936Brand: DiscovaWork type: Full timeLocation: Hanoi, VietnamCategories: Information & TechnologyService Desk TechnicianAre you meticulous, analytical and a great communicator? Then we can't wait for you to join our global team as a Service Desk TechnicianAbout the OpportunityYour main responsibilities are: Build rapport and elicit problems for...


  • Hanoi, Hanoi, Vietnam United Nations Development Programme (UNDP) Full time

    CBO Service Desk Intern:Location: Hanoi, VIET NAMApplication Deadline: 13Feb23- (Midnight New York, USA)Time left: 11d 8h 54mType of Contract: InternshipPost Level: InternLanguages Required: EnglishBackground:The UN Common Back Office (CBO) provides operational support services to the UN agencies residing in the GOUNH at 304 Kim Ma, Ba Dinh, Hanoi.The Common...

  • Front Desk Clerk

    2 weeks ago


    Hanoi, Hanoi, Vietnam Khách sạn Lotte Hà Nội Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Human Resource Management Good guest relationships skills needed. Maintains and neat and tidy appearance at all times, Follow strictly Lotte Grooming Standard. Always get the proper greetings and bowing as Lotte culture Be fully conversant with 4 Lotte Core Value Follow the company's human resource...

  • Customer Services

    2 weeks ago


    Hanoi, Hanoi, Vietnam ITL Full time

    REQUIREMENTS: Coordination with Space Control & Sales for booking orientation & handle reservation Working with agents to ensure shipments are checked in warehouse in "ready for carriage" condition. Compliance with Airlines circulars to ensure cargo bookings are in line with regulation, policies. AWB stock control. Arrange Cargo Loading Plan for flights and...


  • Hanoi, Hanoi, Vietnam Công Ty Cổ Phần Thương Mại Điện Tử Greenmazing Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) Maintaining a positive, empathetic, and professional attitude toward customers at all times. Ensure customer satisfaction and provide professional customer support. Coordinate with Suppliers and partners to update and monitor the Customer's orders ( Quality, Shipping Leadtime, Payment issue,etc) Work...

  • Guest Service Agent

    2 weeks ago


    Hanoi, Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) 1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.Give guest complete and immediate attention to any complaint and request.Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and...

  • Guest Service Agent

    2 weeks ago


    Hanoi, Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) 1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.Give guest complete and immediate attention to any complaint and request.Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and...

  • Service Engieer

    2 weeks ago


    Hanoi, Hanoi, Vietnam NavigosSearch Full time

    What We Can Offer:Navigos Search's client, Japanese company which provide industrial solutions (top 1 wordwide) in Hanoi center, is looing for Service engineer with main duty as below:1) Supervise and manage for installation site of automated machine. Install AS/RS or Conveyor (Mechanical, Electrical, Commissioning) Supervise subcontractor's workers at...


  • Hanoi, Hanoi, Vietnam Airpaz Full time

    Job Requirement: Fluent in English is a must Experience as a Customer Support Specialist or similar role is a plus Freshgraduate are welcome to apply Familiar with Travel industry is a plus Able to use computer Experienced in using help desk software and remote support tools Excellent communication and problemsolving skills Multitasking ability Have a good...


  • Hanoi, Hanoi, Vietnam Công Ty TNHH Phòng Khám Chuyên Khoa Trị Liệu Thần Kinh Cột Sống Hoa Kỳ Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Greet patients in a professional manner at their arrival & on the telephone. Organizing & scheduling appointments; Updating & filling out patient's medical file; Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management's standard. Handles...

  • Guest Service Agent

    2 weeks ago


    Hanoi, Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)Welcoming guestsBe well groomed at all time and maintain a friendly cheerful attitudeTo answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 timesCourtesy and politeness are to be observed at all times and freely communicate with guests. Give guests...

  • Institution Trader

    2 weeks ago


    Hanoi, Hanoi, Vietnam VIS- vietnam investors service Full time

    August PresentStructured Product Team leader - Equity Derivatives SSI Securities Structure and successfully launch the very first Marketlinked notes for the market in Vietnam. Work closely with different teams including:Relationship Managers and Capital Markets to generate product ideas. Legal team to sort out policy and regulatory obstacles. CFO to make...

  • IT Help Desk

    2 weeks ago


    Hanoi, Hanoi, Vietnam Talentnet Full time

    $1,000 - $1,070RESPONSIBILITIES: All IT activities as Enterprise IT team: Device Setup, maintain, troubleshooting for company IT device Planning, Research, Developments of new IT services to improve business efficiency Keep our IT and Information Security Cowork with Global Headquarter (Keyence Japan) for Global IT projects.REQUIREMENTS: Good knowledge...

  • Front Desk Agent

    2 weeks ago


    Hanoi, Hanoi, Vietnam hôtel de l opéra hanoi - mgallery by sofitel Full time

    To handle reservation tasks in the absence of reservation team. To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter. To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with...

  • Front Desk Agent

    2 weeks ago


    Hanoi, Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter. To implement all policies and procedures in enhancing the quality of service. To provide courteous and efficient service to all internal / external guests. To ensure all...

  • Front Desk Agent

    2 weeks ago


    Hanoi, Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter. To implement all policies and procedures in enhancing the quality of service. To provide courteous and efficient service to all internal / external guests. To ensure all...

  • Helpdesk Technician

    2 weeks ago


    Hanoi, Hanoi, Vietnam Adecco Full time

    Job summary:Responsibilities: Serve as the first point of contact for internal customers/users seeking technical assistance over the IT service management system or phone. Follows IT Service policies and procedures and provides timely response to incidents assigned to them in the IT Service Management System. Verifies incident description and severity with...


  • Hanoi, Hanoi, Vietnam Công ty TNHH Indo-Trans Keppel Logistics Việt Nam Full time

    **Mô tả công việc**:(Mức lương: Thỏa thuận)- Coordination with Space Control & Sales for booking orientation & handle reservation- Working with agents to ensure shipments are checked in warehouse in "ready for carriage" condition.- Compliance with Airlines circulars to ensure cargo bookings are in line with regulation, policies.- AWB stock...