Head of Ecommerce

3 weeks ago


Hanoi, Hanoi, Vietnam PERSOLKELLY Vietnam Full time
Industry: Household
- Based in Hanoi
- Competitive package

**1- Mô t
- công việc**
- Nghiên cứu sàn TMDT, thấu hiểu hành trình khách hàng trên sàn TMDT
- Tìm kiếm, phát triển s
- n phẩm kinh doanh tiềm năng trên sàn TMDT (trong số những s
- n phẩm công ty đã hoặc chưa kinh doanh)
- Xây dựng các quy trình, quy định, biểu mẫu, các chính sách liên quan đến hoạt động của kênh (VD: Bán hàng, giao hàng, thanh toán, quy định đổi tr
- , ).
- Tối ưu các chỉ số vận hành sàn: CR, AOV, Traffic, Drop
- Tìm kiếm các gi
- i pháp để tăng trưởng và tối ưu chi phí vận hành của kênh ECOM
- Xây dựng sơ đồ tổ chức, qu
- n lý nhân sự thuộc bộ phận qu
- n lý
- Đào tạo và huấn luyện nhân sự, đáp ứng mục tiêu công việc
- Phối h
- p với các phòng ban chuyên môn triển khai các công việc đư
- c giao (R&D, NH, QC, KT, TCDT, Logistic)
- Thực hiện các báo cáo theo quy định hoặc đột xuất theo yêu cầu qu
- n lý
Thực việc các công việc khác do cấp trên giao phó

**2- Quan hệ trong công việc**
- Tác nghiệp nội bộ:

- Phòng Kế toán: Thanh quyết toán
- BP Kho: Phối h
- p giao nhận hàng
- Phòng CSKH&BH s
- n phẩm: B
- o hành s
- n phẩm
- Phòng Marketing: Qu
- n trị trang thương mại điện tử và triển khai các chương trình marketing có liên quan
- Phòng Nhân sự: Cơ chế chính sách, đào tạo, tuyển dụng
- Phòng CNTT: Triển khai hệ thống tổng đài, phần mềm sử dụng, báo cáo trên hệ thống
- Quan hệ với bên ngoài: Các khách hàng, đối tác có liên quan

**3- Yêu cầu công việc**
- Trình độ học vấn: Đại học trở lên
- Chuyên môn: QTKD, Marketing hoặc chuyên ngành khác có liên quan.
- Kinh nghiệm: có ít nhất 03 năm kinh nghiệm ở vị trí tương đương;
- Kiến thức:

- Có kiến thức cơ b
- n về Kinh doanh và Marketing, có kiến thức sâu về TMĐT và chăm sóc khách hàng
- Hiểu sâu sắc nguyên tắc luân chuyển hàng hóa, chứng từ giữa các Phòng KD - Kế toán - Logistic
- khách hàng, hiểu các bước bán hàng
- Có kiến thức về thị trường hàng tiêu dùng hoặc gia dụng, có kiến thức trong việc xây dựng giá thành SP
- Nắm đư
- c việc xây dựng các chính sách bán hàng, khuyến mại (VD: gi
- m giá, chiết khấu, tặng kèm, mail, post)
- Qu
- n lý đội ngũ
- Thành thạo tin học văn phòng, phần mềm kế toán (biết ERP là 1 l
- i thế)
- Kỹ năng lập kế hoạch và triển khai công việc, qu
- n lý thời gian hiệu qu
- Kỹ năng giao việc cho nhân viên
- Kỹ năng lắng nghe, gi
- i quyết vấn đề
- Kh
- năng bao quát, tổng h
- p
- Kỹ năng đàm phán, thương lư
- ng, giao tiếp tốt
- Nhạy bén với số liệu, tư duy logic tốt
- Kỹ năng làm việc độc lập hoặc theo nhóm, chịu đư
- c áp lực cao
- Nhanh nhẹn, linh hoạt, thẳng thắn, trung thực, chăm chỉ, tinh thần trách nhiệm cao, tâm huyết với công việc
- Yêu cầu khác: Sức khoẻ: Tốt, Ngoại hình: ưa nhìn; Tuổi từ

572990

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