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Driver Operations Lead

3 months ago


Hanoi, Hanoi, Vietnam lalamove Full time

Company Intro
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.

We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go.

People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.


  • Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility awareness in ourselves to learn from others and never stop improving.
  • At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What you'll do:

  • Driver management: maintain an oversupplying effort by developing online /offline acquisition channels, by efficiently scheduling and training and effectively retaining drivers on the platform.
  • Community management: actively moderate (bring people together), leverage, lead the driver community to shape the best service quality to users and the best worth for drivers.
  • Driver operations standards: identify, build and implement standard operating procedures (SOPs) and policies to support the activity and solve or prevent issues from occurring.
  • Performance: regularly track the efficiency of the team and the service quality provided to the network, and deploy corrective/improvement actions.

What we seek:

  • Leadership skills to deal with a large and diverse driver community in Hanoi.
  • Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
  • Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
  • Datadriven to identify leverages and make the best decisions for the business in every situation.

What you'll need:

  • Degree holder with 23 years of operational/leadership experience, preferably in a logistics/ecommerce fulfillment environment.
  • Knowledge and understanding of mobile and web technologies.
  • Proven track record of hands on leadership experience through managing sizable teams.
  • Strong empathy to understand the needs of drivers and users. Stay calm under pressure.
  • You have excellent organizational skills, integrity, and great followthrough on tasks.
  • Vietnamese national with fluency in English and Vietnamese.