Noc Operations

7 months ago

Hanoi, Vietnam PLAYSTUDIOS Full time

PLAYSTUDIOS

***
- UDIC Building, Hoang Dao Thuy Street, Trung Hoa Ward, Cau Giay District, Hanoi City, Cau Giay, Ha Noi- Fresher Accepted- At office- Posted 1 day ago- Skills:

- Networking

English

Games

**Top 3 reasons to join us**:

- Top 10 global leaders in the social gaming sector
- Global talented members and a thriving workplace
- Desirable benefit package for you and your family

**Job description**:
**For Lead level**:

- Supervise and lead a team of NOC operators, provide guidance, training, and support to ensure efficient Production environmental monitoring and incident response
- Lead incident response efforts, coordinate with cross-functional teams to troubleshoot and resolve incidents, including communicating critical issues to management and stakeholders
- Maintain accurate and up-to-date documentation of operational procedures and incident response protocols
- Organize and schedule the shifts to ensure 24x7x365 coverage and manage shift handovers effectively
- Generate regular reports on performance, incidents, and operational metrics to inform management and make data-driven decisions

**For Member level**:

- Monitor all games and systems using the provided dashboards
- Periodically execute test plans on the production environment to validate system health
- Evaluate issues reported by Customer Support
- Alert on any abnormality detected in the system
- Follow escalation protocols for Product Owners/ Developers.

**Your skills and experience**:
**IMPORTANT NOTES**:
**The team leader**: The working time is from 9 am - 6 pm, from Monday to Friday. However, the Lead should also be available to support the team's urgent issues in other shifts.
- Morning shift: 6 am - 3 pm
- Afternoon shift: 2 pm - 11 pm
- Night shift: 10 pm - 7 am

**Total working time: 5 shifts/week**
- The team members' working shifts can be flexible and may be swapped frequently among team members. It is essential for the team to arrange and balance to ensure the available resources during weekends and holidays.

**QUALIFICATIONS**
- Strong communication and interpersonal skills.
- Good in English verbal and written.
- Logical and analytical skills.
- Problem-solving and troubleshooting skills.
- Passionately detail-oriented and methodical.
- Background in sciences, engineering, and software engineering is a plus.

**For Lead level**:

- Strong technical background in network and systems administration.
- Leadership and supervisory experience, including team management.

**Why you'll love working here**:

- Work directly with a team of young and talented playMAKERS regardless of gender, age, country or experience
- Unlimited growth opportunities and continuous improvement with English class, workshop and other technical training courses by highly-skilled members all over the world
- Premium healthcare coverage for you and **ALL** your dependents
- A company of **full-fill-ment**:100%** salary _in probation_, **100%** covered Social insurance, Health insurance and Unemployment insurance _since probation. _**Moreover, **the Compulsory insurance for employees is also **filled** by company. You only need to bear PIT.
- Discretionary bonus
- Employee referral bonus program (Very attractive bonus range: from 300USD to 1000USD)
- Flexible working time: 5 working days/ week - from Monday to Friday (Time won't be your fear, cause productivity is what we care)
- Annual leave: 15 days in 1st year, 17 days in 2nd year, 20 days each year thereafter
- Delicious, fresh and free meal served daily
- High-end workstation laptop and screens **(For Artist: optional Wacom Intuos Pro or Cintiq)**:

- Equipment Allowance: 4,500,000 VND to pick your keyboard/ mouse/ headphone... in your own style
- Team building activities, staff trip, company events across the year

**PLAYSTUDIOS**:
PLAYSTUDIOS VIETNAM
- Company type
- Product
- Company size
- 151-300 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT

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