Front Office Engineer
3 days ago
NIC’s Client
**Job Description**:
Job Purpose
The Front Office Engineer is typically working with service layer functionality activities associated to the process areas.
- 2 Principal Accountabilities
2.1 Accountabilities
- Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration Activities.
- Be able to manage complaints from Customer Care.
- Be able to ensure Adherence to all Processes.
- Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.
- Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders/NOC Manager.
- Be able to send/receive/follow up with trouble reports sent to the delivery units/supplier/customer.
- Be responsible for Remote Service Corrective, Preventive Maintenance.
- 2.2 Activities
- Ensure attendance to be on time according to 24/7 Rotation Shift Roster.
- Ensure all relevant information is captured and communicated during shift handover.
- Monitoring of all alarms on MSS, BSS, GPRS, MPBN, Transmission via NMS, VAS Nodes when required.
- Trouble reporting of creation, update and closure of generated alarms and complaints.
- Ensure the quality of the content in trouble ticket is maintained.
- 1st line trouble shooting of generated alarms and complaints.
- Fault Escalation to relevant parties/delivery units
- Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
- Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process.
- Ensure the operative performance at specified level according to the contractual SLA and KPI.
3 Requirement
- 3. 1 Professional/ Technical Competence
- GOOD knowledge of market dimension (customer, competitor and suppliers) particularly on the telecom industry
- GOOD understanding on troubleshooting
3.2 Business Competence
- HIGHLY DEVELOPED English language
3.3 Education
Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields.
3.4 Pertinent Experience
Minimum 3+ years of hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of core and access network equipment.
-
Front Office Engineer
3 days ago
Hanoi, Vietnam NIC HR Full timeNIC’s Client **Job Description**: 1 Job Purpose The Front Office Engineer is typically working with service layer functionality activities associated to the process areas. - 2 Principal Accountabilities 2.1 Accountabilities - Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration...
-
Front Office Engineer
3 days ago
Hanoi, Vietnam NIC HR Full timeNIC’s Client **Job Description**: Accountabilities - Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Support for 1st Level Service Restoration Activities. - Be able to manage complaints from Customer Care. - Be able to ensure Adherence to all Processes. - Be responsible to escalate within the department / group as well...
-
Mgr-front Office Ii
7 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24078829 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...
-
Front Office Operations Manager- Casino Hotel
7 months ago
Hanoi, Vietnam Manhattan Group Full timeWe are actively seeking an experienced and **Mandarin-speaking Front Office Service Manager** to lead the guest and front office services of a casino hotel. **Position: Front Office Service Manager** **Location**:Southeast Asia **Language Requirement: Mandarin Speaking** **Key Responsibilities**: - Oversee the Front Office operations, ensuring a...
-
Assistant Front Office Manager
7 months ago
Hanoi, Vietnam MOVENPICK Full time**Company Description** Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi. Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital...
-
Japanese Front Office
6 months ago
Hanoi, Vietnam HÔTEL du PARC Hanoi Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)* Main responsibilities of Front Office: - Assist in executing all operational procedures of the Front office department. - Assist guests in checking in, checking out and any acceptable requests they may have - Responsible to follow hotel rules and regulations, maintains a friendly, neat and...
-
Front Office Manager
7 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24018152 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....
-
Front Office Supervisor
4 days ago
Hanoi, Vietnam HÔTEL du PARC Hanoi Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Assist in executing all operational procedures of the Front office department. - Ensure that all services provided are anticipatory, promoting outstanding / exceptional guest satisfaction at all times. - In charge of the Reception area during the shift - Report to Duty Manager/ Front Office Manager...
-
Front Office Agent
7 months ago
Hanoi, Vietnam AccorHotel Full time**Company Description** Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi. Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital...
-
Front Office Manager
6 months ago
Hanoi, Vietnam Hyatt Place Ha Long Bay, Bai Chay Full timeSummary You will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations To deliver the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including...
-
Front End Developer
6 months ago
Hanoi, Vietnam Glue Up Full timeGlue Up (formerly EventBank) is looking for a Front End Engineer to join our growing technology team. As part of the technology team, you join a crew of experienced people working on making the best possible user experience and on building the most scalable code base we could think of. Our stacks are Scala/Java for the backend; PHP/JS for the frontend;...
-
Butler Staff
7 months ago
Hanoi, Vietnam Khách sạn Sheraton Sài Gòn Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - The role of the Butler will be to accommodate the requests and needs of all guests in the Tower and Club Lounge of the Sheraton Hanoi Hotel. - The Butlers will be required to greet and check-in guests, make recommendations, advise and sell rooms and related services, check-out and bid farewell to...
-
Front End Developer
7 months ago
Hanoi, Vietnam SmartDev Full timeCompany Description SmartDev is a leading provider of global software solution. SmartDev was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland). SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. SmartDev brings together smart people both internally and...
-
Front End Developer
6 months ago
Hanoi, Vietnam Outcubator Full timeOutcubator *** - Số 1, ngách 52/28 Tô Ngọc Vân, phường Quảng An, quận Tây Hồ, thành phố Hà Nội, Việt Nam, Tay Ho, Ha Noi- At office- Posted 1 hour ago- Skills: - ReactJS HTML5 JavaScript **Top 3 reasons to join us**: - Global working environment - High salary and top benefit - Individual career path **Job description**: -...
-
Front End Web Developer
6 months ago
Hanoi, Vietnam AVNON Full timeAVNON *** - 41A P. Lý Thái Tổ, Street, Hoan Kiem, Ha Noi- At office- Posted 1 hour ago- Skills: - Angular CSS TypeScript **Top 3 reasons to join us**: - We're a product development company not outsourcer - Work with the latest technologies - Excellent salary, benefits & promotion opportunity **Job description**: - We're looking for exceptionally...
-
Front-end (Angular) Developer
7 months ago
Hanoi, Vietnam Pentalog Full time**Vietnam** (Hanoi)**Job perks**: Multiculturality; Agile project; Top French client**About the project**: **_How we hire:_**: - At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world._ Over the last few years, Pentalog has developed a strong partnership with one of the leading Internet...
-
Front-end Developer
7 months ago
Hanoi, Vietnam Teko Vietnam Full timeTeko Vietnam *** - Peakview Tower, 36 Hoang Cau, Dong Da, Ha Noi- Minh Long Tower, 17 Bà Huyện Thanh Quan, District 3, Ho Chi Minh- At office- Posted 55 minutes ago- Skills: - ReactJS JavaScript **Top 3 reasons to join us**: - A product company with strong engineering culture - Clear career path for individuals - Encourage citizenship and employee...
-
Front - End Developer
7 months ago
Hanoi, Vietnam Alpaca Vietnam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Do you have a passion for building enterprise systems? Are you ready to play a vital role in designing and building the front end of our core insurance product? Join us and be part of a dynamic team that's redefining the future of insurance technology. We provide a comprehensive platform for local...
-
Assistant Manager
7 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24085060 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...
-
Front End Developer
7 months ago
Hanoi, Vietnam SmartDev Full timeCompany Description SmartDev is a leading provider of global software solution. SmartDev was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland). SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. SmartDev brings together smart people both internally and...