Noc Engineer

2 weeks ago

Hanoi, Vietnam NIC HR Full time

2 Job Purpose

The Technician 1st Level Ops is typically working with service layer functionality activities associated to the process areas.

3 Principal Accountabilities

3.1 Accountabilities
- Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration Activities.
- Be able to manage complaints from Customer Care.
- Be able to ensure Adherence to all Processes.
- Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.
- Be able to execute 1st Level Ops activities and routines according to schedules defined by Shift Team Leaders/NOC Manager.
- Be able to send/receive/follow up with trouble reports sent to the delivery units/supplier/customer.
- Be responsible for Remote Service Corrective, Preventive Maintenance.

3.2 Activities
- Ensure attendance to be on time according to 24/7 Rotation Shift Roster.
- Ensure all relevant information is captured and communicated during shift handover.
- Monitoring of all alarms on Core PS, Core CS, RAN 2G, RAN 3G, MPBN, VAS and Transmission via NMS when required.
- Trouble reporting of creation, update and closure of generated alarms and complaints.
- Ensure the quality of the content in trouble ticket is maintained.
- 1st line trouble shooting of generated alarms and complaints.
- Fault Escalation to relevant parties/delivery units.
- Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
- Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process.
- Ensure the operative performance at specified level according to the contractual SLA and KPI.

** Job Requirement:
5.1 Education

Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields.

5.2 Pertinent Experience

Hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of core and access network equipment.

6 Competencies

6.1 Professional/ Technical Competence
- GOOD knowledge of market dimension (customer, competitor and suppliers) particularly on the telecom industry
- GOOD understanding on troubleshooting

6.2 Business Competence
- HIGHLY DEVELOPED English language skill (spoken and written)
- HIGHLY DEVELOPED Ericsson Knowledge
- GOOD knowledge and skill in IS/IT usage

6.3 Human Competence
- HIGHLY DEVELOPED Leadership skills, specifically to be Business Manager, Relationship Builder, Innovator and Competence Developer
- HIGHLY DEVELOPED knowledge and skill in Negotiation and Communication skills (Presentation, Interpersonal, Influencing)

  • Noc Engineer

    2 weeks ago

    Hanoi, Vietnam NIC HR Full time

    NIC’s Client **Job Description**: 2 Job Purpose The Technician 1st Level Ops is typically working with service layer functionality activities associated to the process areas. 3 Principal Accountabilities 3.1 Accountabilities - Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration...

  • Front Office Engineer

    2 weeks ago

    Hanoi, Vietnam NIC HR Full time

    NIC’s Client **Job Description**: 1 Job Purpose The Front Office Engineer is typically working with service layer functionality activities associated to the process areas. - 2 Principal Accountabilities 2.1 Accountabilities - Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration...

  • Front Office Engineer

    2 weeks ago

    Hanoi, Vietnam NIC HR Full time

    Job Purpose The Front Office Engineer is typically working with service layer functionality activities associated to the process areas. 2 Principal Accountabilities 2.1 Accountabilities - Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration Activities. - Be able to manage...

  • Front Office Engineer

    2 weeks ago

    Hanoi, Vietnam NIC HR Full time

    NIC’s Client **Job Description**: Job Purpose The Front Office Engineer is typically working with service layer functionality activities associated to the process areas. - 2 Principal Accountabilities 2.1 Accountabilities - Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration...

  • Noc Operations

    7 days ago

    Hanoi, Vietnam PLAYSTUDIOS Full time

    PLAYSTUDIOS *** - UDIC Building, Hoang Dao Thuy Street, Trung Hoa Ward, Cau Giay District, Hanoi City, Cau Giay, Ha Noi- Fresher Accepted- At office- Posted 1 day ago- Skills: - Networking English Games **Top 3 reasons to join us**: - Top 10 global leaders in the social gaming sector - Global talented members and a thriving workplace - Desirable...

  • Front Office Engineer

    2 weeks ago

    Hanoi, Vietnam NIC HR Full time

    NIC’s Client **Job Description**: Accountabilities - Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Support for 1st Level Service Restoration Activities. - Be able to manage complaints from Customer Care. - Be able to ensure Adherence to all Processes. - Be responsible to escalate within the department / group as well...

  • Front Office Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam NIC HR Full time

    NIC's ClientJob Description:1 Job PurposeThe Front Office Engineer is typically working with service layer functionality activities associated to the process areas. 2 Principal Accountabilities2.1 Accountabilities Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration Activities. Be...

  • Front Office Engineer

    2 weeks ago

    Hanoi, Vietnam NIC HR Full time

    Accountabilities - Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Support for 1st Level Service Restoration Activities. - Be able to manage complaints from Customer Care. - Be able to ensure Adherence to all Processes. - Be responsible to escalate within the department / group as well as to service support units (ASP) /...

  • Infrastructure Operations Engineer, Hanoi

    1 week ago

    Hanoi, Vietnam Pentalog Full time

    **Vietnam** (Hanoi)**Job perks**: Multiculturality; Agility; Global**About the project**: **_How we hire:_**: - At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world._ Pentalog Vietnam is looking for **Infrastructure Operations Engineers** to join an interesting and potential project. Our...

  • Front Office Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam NIC HR Full time

    Accountabilities Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Support for 1st Level Service Restoration Activities. Be able to manage complaints from Customer Care. Be able to ensure Adherence to all Processes. Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier...

  • Chuyên Viên Noc

    7 days ago

    Hanoi, Vietnam Mcredit - Công ty Tài chính TNHH MB Shinsei Full time

    Mcredit - Công ty Tài chính TNHH MB Shinsei *** - Tầng 9,10,11,12 Tòa nhà MB Bank, số 21 Cát Linh - Phường Cát Linh, Dong Da, Ha Noi- At office- Posted 9 days ago- Skills: - IT Support System Engineer Networking **Top 3 reasons to join us**: - Lương thưởng cạnh tranh, đãi ngộ toàn diện - Đào tạo chuyên sâu theo Công...

  • Infrastructure Support Administrator

    4 weeks ago

    Hanoi, Vietnam công ty tnhh pentalog việt nam Full time

    Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc. Network Operation Centre (NOC) - monitor and resolve issues Overseeing the safe installation of hardware systems; Diagnosing and...

  • Infrastructure IT Support Administrator

    3 weeks ago

    Hanoi, Vietnam pentalog vietnam Full time

    Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc. .Network Operation Centre (NOC) - monitor and resolve issues Diagnosing and troubleshooting network errors; Tracking and documenting...

  • Infrastructure Operations Engineer, Hanoi

    2 weeks ago

    Hanoi, Hanoi, Vietnam Pentalog Full time

    Vietnam (Hanoi)Job perks: Multiculturality; Agility; GlobalAbout the project:_How we hire:_: At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world._Pentalog Vietnam is looking for Infrastructure Operations Engineers to join an interesting and potential project.Our US client is one of the...

  • Infrastructure Support Administrator

    4 weeks ago

    Hanoi, Vietnam Công ty TNHH Pentalog Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc. 1.Network Operation Centre (NOC) - monitor and resolve issues - Diagnosing...

  • Chuyên Viên Noc

    2 weeks ago

    Hanoi, Hanoi, Vietnam Mcredit - Công ty Tài chính TNHH MB Shinsei Full time

    Mcredit - Công ty Tài chính TNHH MB Shinsei***- Tầng 9,10,11,12 Tòa nhà MB Bank, số 21 Cát Linh - Phường Cát Linh, Dong Da, Ha Noi- At office- Posted 9 days ago- Skills:- IT SupportSystem EngineerNetworking**Top 3 reasons to join us**:- Lương thưởng cạnh tranh, đãi ngộ toàn diện- Đào tạo chuyên sâu theo Công ty và Tập...

  • Infrastructure Support Administrator

    2 weeks ago

    Hanoi, Hanoi, Vietnam công ty tnhh pentalog việt nam Full time

    Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc.Network Operation Centre (NOC)- monitor and resolve issuesOverseeing the safe installation of hardware systems;Diagnosing and...

  • Network Data Analytics

    2 weeks ago

    Hanoi, Vietnam Công Ty Cổ Phần Viễn Thông FPT Telecom Full time

    Số lượng cần tuyển**:1**: - Loại hình công việc**:Toàn thời gian**: - Đơn vị quản lý**:Trung Tâm Điều Hành Mạng** - Mức lương**:lương thỏa thuận****: - Hạn nộp hồ sơ**: 04-07-2024** **CHI TIẾT CÔNG VIỆC**: - Analytics in network refers to the process of collecting, analyzing, and interpreting data...