Infrastructure Operations Engineer, Hanoi

1 week ago

Hanoi, Vietnam Pentalog Full time

**Vietnam** (Hanoi)**Job perks**: Multiculturality; Agility; Global**About the project**:
**_How we hire:_**:

- At Pentalog, excellence is what you'll do. We're guided by a mission to positively impact the software development world._

Pentalog Vietnam is looking for **Infrastructure Operations Engineers** to join an interesting and potential project.

Our US client is one of the world’s leading companies in developing and manufacturing interventional cardiovascular technology. They focus on high-quality and mínimally invasive cardiovascular products and have around 70 operations worldwide.

**Job requirements**:
**_Must have:_**
- Minimum of **2 years of experience **as an Infrastructure Operations Engineer or similar roles;
- Foundational understanding of **networking**, including HP/Aruba with Palo Alto-SD-WAN at layers 1 and 2 and CCNA level;
- Solid experience with **Oracle, Ubuntu**;
- Hands-on experience with** Database Oracle, DB2, MS SQL Server, and MySQL**;
- Strong experience with **Windows Server, Linux**;
- Experience with public **cloud (Oracle, AWS, Azure, Alibaba Cloud)**;
- Experience with **server patching** and level 2 support for large infrastructure;
- Good written and verbal communication skills in English.

**_ Nice to have:_**
- Relevant technical certifications (CISA, CISSP, AWS/GCP Professional).

**Amazon Web Services (AWS)**

**Azure Databases**

**Oracle**

**Responsibilities**:
The IOC would be responsible for cloud, network, infrastructure, servers, storage, and end user compute support.

**1.Network Operation Centre (NOC) - monitor and resolve issues**
- Relevant technical certifications (CISA, CISSP, AWS/GCP Professional);
- Diagnosing and troubleshooting network errors;
- Tracking and documenting network issues and compiling incident reports;
- Overseeing the safe installation of hardware systems;
- Monitoring the performance and capacity of the entire infrastructure.

**2. Level 2 Support**
- Monitoring the performance and capacity of the entire infrastructure;
- Using KB, SOP, and basic troubleshooting to research and diagnose issues prior to passing to L3;
- Participate in 24/7 on-call rotation and be available for after-hours support as needed.

**3. Server Patching - primarily weekends**
- Identifying and fixing flaws in the software, releasing fixed packages, and verifying installation;
- Ensuring compliance and security updates.

**Benefits**:

- Work in Agile teams, enjoy good teamwork, and work in a professional working environment;
- Possibility to develop your career within an international company;
- We are a global company, with many offices and projects all over the world (opportunity to travel to other countries where there are Pentalog offices);
- We provide a professional roadmap, support, and onboard training;
- Free technical learning courses, foreign language courses (English, French);
- Enjoy interesting activities: Coding challenges, PentaBAR, Hackathon etc.;
- 100% of the salary is paid during the probation period;
- Attractive salary;
- Social insurance payment is based on the full salary to keep your full benefits;
- A premium healthcare package (PVI 24/7 health insurance package + an annual health check-up);
- Flexible working hours, no fingerprint timekeeping;
- Working days: 5 days/week: from Monday to Friday (we don't encourage working overtime, as we value our colleague’s personal time);
- Paid annual leave: 26 days (11 holidays +15 vacation days);
- Company equipment: devices and subscriptions used for work (Laptop, Case, Smartphone etc.);
- Enjoy bonding activities like team building, summer holiday, Christmas party, Happy hour etc.

**About Pentalog**:
As a leading European Software Services company operating internationally in France, Romania, Germany, Moldova, UK, Vietnam, Mexico, Morocco and USA, we employ over 1,300 engineers and IT experts who work in a very dynamic, multicultural working environment.

At Pentalog, your talents & ambitions are recognized and rewarded; we offer plenty of opportunities to develop, both individually, as well as a professional, and we reward our collaborators who understand the importance of self-improvement.

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