Senior Officer, Ict Technical Lead

6 months ago

Hanoi, Vietnam British University Vietnam Full time

**Job Description**:
**BRITISH UNIVERSITY VIETNAM (BUV)**

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world-recognised QS accreditor and is also recognised with a university-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

- Offering accredited British and international higher education and training in Vietnam.
- Providing 5-star university campuses, learning spaces, and services.
- Including a compulsory personal and social growth program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for undergraduate and graduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

With a wide network of more than 300 enterprise partners in various fields and 12-week internship programmes, BUV helps students gain professional knowledge and practical skills to meet employers’ requirements as well as be ready to develop their careers immediately after graduation.

Students study at BUV’s award-winning campus in the Ecopark Township near Hanoi. With its state-of-the-art teaching and learning facilities and iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

**JOB PURPOSE**

We are seeking a highly motivated and experienced Services Delivery Lead to oversee the delivery of exceptional ICT services and technical support to our internal users. You will be responsible for leading a team of technicians, managing budgets (CAPEX/OPEX), and ensuring the efficient operation of various key functions, including helpdesk support, user training, knowledge base management, service management (ITSM), service level management (SLA/OLA), incident management, and asset management.

**AREAS OF RESPONSIBILITIES**
- Lead and manage a team of ICT service desk and technical support professionals.
- Develop and implement strategies to ensure efficient and timely resolution of user issues through the helpdesk.
- Design and deliver engaging training programs for end-users on various ICT services and technologies.
- Maintain a comprehensive knowledge base with clear and up-to-date information to empower users and reduce support tickets and on-site support during weekends.
- Implement and manage IT Service Management (ITSM) frameworks and processes to optimize service delivery.
- Establish and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with internal stakeholders and third-party vendors.
- Oversee incident management processes, ensuring timely identification, prioritization, and resolution of IT incidents.
- Manage and maintain an accurate inventory of all IT assets, including hardware, software, and licenses.
- Manage the budget for ICT services and technical support, including CAPEX and OPEX.
- Drive cost saving initiatives within ICT by maximizing the use of existing tools, systems, and software licenses.
- Identify opportunities for optimal investment in new technologies and resources to enhance service delivery.
- Lead the development and implementation of user-centric ICT policies that promote responsible use, security, and compliance.
- Continuously monitor and evaluate service delivery performance. Identify areas for improvement and implement changes to enhance efficiency and user satisfaction.
- Collaborate effectively with other ICT teams and departments to ensure smooth service delivery.

**REQUIREMENTS**
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum 5 years of experience in a technical support or service delivery leadership role.
- Proven experience in managing and leading a team of technical support professionals.
- In-depth knowledge of IT service management (ITSM) frameworks and methodologies (e.g., ITIL).
- Strong understanding of service level management (SLAs/OLAs) in service delivery.
- Excellent problem-solving, analytical skills, strong communication, and leadership skills.
- Experience with knowledge base management tools, IT asset management tools preferred.
- Experience with IT budgeting and cost management principles preferred.
- Job Title- Senior Officer, ICT Technical Lead- Post on- Reports To- Experience**BENEFITS**:

- Annual cost of living adjustment;
- Annual salary increases and bonuses based on performance;
- Recognition & awards programmes;
- 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
- Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
- Education support for staff, spouse and children;
- Relocation allowance to cover visa/flights/i

  • Senior Manager, Head of Ict

    6 months ago

    Hanoi, Vietnam Talentnet Full time

    Education/Training **RESPONSIBILITIES**: **Leading: Creating a vision of the future & selling it** - Providing input & leadership in technology as the technical member of top management. - Defining the enterprise architecture blueprint, as well as establishing its enterprise-wide ICT standards & operating procedures. **Governing: Establishing an optimum...

  • Senior Manager, Head of Ict

    6 months ago

    Hanoi, Vietnam Talentnet Full time

    $5,000 - $5,000 - Education/Training **RESPONSIBILITIES**: **Leading: Creating a vision of the future & selling it** - Providing input & leadership in technology as the technical member of top management. - Defining the enterprise architecture blueprint, as well as establishing its enterprise-wide ICT standards & operating procedures. **Governing:...

  • Officer, Ict Support

    6 months ago

    Hanoi, Vietnam British University Vietnam Full time

    **Job Description**: **BRITISH UNIVERSITY VIETNAM (BUV)** British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world recognized QS accreditor, and is also...

  • Ict Manager

    6 months ago

    Hanoi, Vietnam Talentnet Full time

    $3,000 - $3,000 - Supply chain & Transportation RESPONSIBILITIES: - Collects, aggregates, and promotes the locals needs, managing specific problem resolution - Able to manage contractual relationships with local suppliers, define and monitor KPI / SLA of the contracted activities in order to verify the correct fulfilment and guarantee the maximum result /...

  • Officer, Ict Support

    6 months ago

    Hanoi, Vietnam British University Vietnam (BUV) Full time

    British University Vietnam (BUV) *** - Ecopark township, Van Giang, Hung Yen- At office- Posted 1 hour ago- Skills: - IT Support Networking **Job description**: **BRITISH UNIVERSITY VIETNAM (BUV)** - British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University...

  • Senior Officer, Marketing Automation and Digital

    6 months ago

    Hanoi, Vietnam British University Vietnam Full time

    **Job Description**: British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor and is also recognised with a University-wide...

  • (Senior) Technical Officer, Tuberculosis

    6 months ago

    Hanoi, Vietnam FHI 360 Full time

    Position description: The (Senior) Technical Officer, Tuberculosis (TB S/TO) will serve as technical staff supporting the FHI 360 Vietnam country program in TB and multi-drug-resistant TB (TB/MDR-TB) case finding and latent TB infection (LTBI) in community and Health facility. Under the leadership of the TB Technical Coordinator, the TB S/TO will help...

  • Java Technical Lead

    6 months ago

    Hanoi, Vietnam Scandinavian Software Park Full time

    Scandinavian Software Park *** - Tầng 19, tòa nhà Peakview Tower, 36 Hoàng Cầu, Đống Đa, Hà Nội, Dong Da, Ha Noi- At office- Posted 4 hours ago- Skills: - Java ReactJS **Top 3 reasons to join us**: - Global growth with experienced engineers - Innovative, balanced, creative culture - Competitive salary, benefits, training **Job...

  • Senior/technical Officer, Strategic Information

    6 months ago

    Hanoi, Vietnam FHI 360 Full time

    Position description: The SI Senior/Technical Officer will serve as key staff providing technical support for the TB program on Health Informatics and Monitoring & Evaluation. S/He will assist in development of TB software, routine M&E activities, data visualization and use, data quality assurance as well as provide technical assistance on Health Informatics...

  • Strategic Information

    7 months ago

    Hanoi, Vietnam FHI 360 Full time

    Position description: The SI Senior/Technical Officer will serve as key staff providing technical support for the TB program on Monitoring & Evaluation. S/He will assist in routine M&E activities, data visualization and use, data quality assurance as well as provide technical assistance on M&E to implementing partners where appropriate. Key duties and...

  • Technical Lead

    7 months ago

    Hanoi, Vietnam NavigosSearch Full time

    **What We Can Offer**: - Performance Bonus Navigos Search's client is a core technology start-up in Healthcare, Wearable company. We are hiring Technical Lead: RESPONSIBILITY:. - Collaborate with stakeholders to understand business requirements and translate them into technical solutions. - Design end-to-end solution architectures that align with the...

  • Technical Lead

    6 months ago

    Hanoi, Vietnam Công ty Cổ phần Cồng nghệ Var Meta Full time

    **About this opportunity**: We are looking for a Technical Leader to join our team with a strong background in API design, databases, performance, scalability, security, SPA, etc. The Technical Lead is responsible to writes complex software programs from design specifications; Plans, executes and documents unit tests; Reports status and issues; Documents...

  • Outsystems Technical Lead

    6 months ago

    Hanoi, Vietnam Công Ty TNHH Amaris Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) About the job - Lead the design and development of high-quality solutions using OutSystems technology in the Asia Markets engineering team. - Collaborate with cross-functional teams and stakeholders to shape project requirements and deliver innovative solutions. - Integrate software components and...

  • Senior Technical Advisor

    7 months ago

    Hanoi, Vietnam FIT Full time

    **VACANCY** **JOB TITLE**: Senior Technical Advisor ***: Contract type: Local, fulltime (100% FTE) Contract duration: 1 year (extension to be based on performance and availability of funds) Location: Ha Noi **BACKGROUND**: Friends for International Tuberculosis Relief (FIT) is a registered non-profit organization working in the field of tuberculosis...

  • Blockchain Technical Lead

    6 months ago

    Hanoi, Vietnam SMARTOSC Full time

    **Role summary**: As a Technical Lead, you will have responsibility for the technical direction and delivery outcomes of one of our product teams, supporting and evolving the product and technology strategy and assisting in hiring a fast-growing team of exceptional crypto-native engineers. This role is for a long-term relationship, working predominantly...

  • Technical Lead/ Team Leader

    6 months ago

    Hanoi, Vietnam SSI Securities Corporation Full time

    SSI Securities Corporation - 1 Luong Yen, Hai Ba Trung, Ha Noi- At office- Posted 17 hours ago- Skills: - Team Leader- Oracle- Java**Top 3 reasons to join us**: - Attractive salary and bonus package - Premium health insurance - Transparent policies **Job description**: **_ The Work Force Automation Team_** This role will be part of the Work Force...

  • Micro Finance Senior Internal Control Officer

    6 months ago

    Hanoi, Vietnam WVV Full time

    **Position**:Micro Finance Senior Internal Control Officer** - Work base: Hanoi office For detailed Job advertisement, Job description please find on World Vision Vietnam 's career page: Micro Finance Senior Internal Control Officer **Background**: Micro Finance Program - World Vision Vietnam (MFU) is an independently managed program that promotes...

  • IT Technical Project Manager

    6 months ago

    Hanoi, Vietnam British University Vietnam Full time

    **Job Description**: **BRITISH UNIVERSITY VIETNAM (BUV)** British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world-recognised QS accreditor and is also...

  • Senior Technical Service Officer

    7 months ago

    Hanoi, Vietnam Công ty TNHH Akzonobel coatings Viet Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc 1. Provide speedy and professional service of dry-card & panel to project customers. 2. Provide aesthetic sampling of creation paints to project customers (stonetex - sandtex - acryltex) 3. Proactively searching and offering wide-range of color selection to internal...

  • Officer, Gep

    8 months ago

    Hanoi, Vietnam Room to Read Full time

    Position Overview: The position is responsible for assisting the GEP Senior Program Manager in strengthening the program’s strategic partnership with National Government stakeholders to integrate the program components in the education system and increase program scale and sustainability. The Program Officer directly involves in program design and ensures...