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Senior Administrator

3 months ago

Hanoi, Hanoi, Vietnam Techcombank Full time

15 Apr 2024
Senior Administrator, Field Debt Collection :

  • Category: Unsecured Collection
  • Job Type:
  • Facility: Debt Collection
    Job Purpose:
  • Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Company's regulations/processes, ensure progress and quality of assigned work.
  • Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
  • Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational process

Key Accountabilities (1):

I

General Responsibilities:

  • Strictly follow AMC's Labor Regulations
  • Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
  • Comply with AMC's training and work arrangements

Key Accountabilities (2):

II. Professional Responsibilities
Implement the field strategy, search, verify information and urge customers to pay back debts:

  • Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high-risk customers
  • Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
Implement the risk mitigation plan arising in the process of Field Collection:

  • Receipt of customer requests
  • Evaluate and analyze the current situation of customers and/or operational status
  • Proposing on suitable risk mitigation plan
  • Deploy the approved risk mitigation plan

Participate in fraud detection in the operational process:

  • Implement fraud detection in the process of checking customer records and actually touch to customers
  • Notify manager about customers with fraud signal
  • Coordinate with related parties to provide customer information with the consent of competent approval.

Key Accountabilities (3):

III. Perform other related tasks as requested by upper-level managers

Key Relationships - Direct Manager:

Manager, Field Debt Collection/ Senior Manager, Field Debt Collection

Key Relationships - Direct Reports:

None

Key Relationships - Internal Stakeholders:

Relevant functions at AMC

Key Relationships - External Stakeholders:

  • Professional departments/branches/transaction offices of the debt transferor;
  • Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcers,...
  • Other relevant organizations and individuals.

Success Profile - Qualification and Experiences:

Degree/Occupation:
College graduate or higher

Experience:
Not required

English:
According to the regulations of the Company from time to time

Expertise:

  • Preferably those having professional knowledge in the field of law, economics, finance and banking.