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Customer Relationship Official

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam FxPro Full time

Join FxPro:
an international fintech company for talented professionals.

We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment.

We view each and every one of our employees as an indispensable part of the team.

Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities.


Position:
Customer Relationship Official Japanese

Responsibilities:

  • Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps.
  • Handle and resolves customer complaints or issues.
  • Provide information to customers regarding the Company's services and products.
  • Follow up on the progress of the response to the customer.
  • Provide feedback on the efficiency of the service processes in place.
  • Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.

Requirements:

  • University Degree or relevant working experience
  • Excellent command of Japanese (N2) and English
  • Computer literacy to a high level
  • Flexible, analytical skills, excellent communication skills, high attention to detail.

Benefits:

  • Salary: Negotiable (From 1000$)


 Meal Allowance
  • Working in a professional and young environment
  • 5 working days/week, 12 annual leave according to regulations
  • Revenue bonus, 13th monthly according to the company's regulations
  • Social insurance
  • Participate in annual teambuilding activities of the company

Salary:
From 23,500,000₫ per month

Ability to commute/relocate:

  • Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)