Consumer Care Assistant Manager

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Mondelēz International Full time

Job Description

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Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.
You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.

How you will contribute


You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.


What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Contact center management, analysis, customer service, front-end, and operational systems with foundational functional expertise
  • Social media operations
  • Recall management
  • Project management
  • Thinking strategically, managing projects independently, and being consumer focused
  • Developing people and interpersonal/team building/motivational skills
  • Analytical and quantitative skills
  • Communicating effectively, verbally and in writing

More about this role

What you need to know about this position

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What extra ingredients you will bring

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Education / Certifications

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Job specific requirements

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Travel requirements

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Work schedule

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Number of Openings Available

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1

No Relocation support available

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Business Unit Summary

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Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as _Oreo _
and _belVita _
biscuits, _Kinh Do _
mooncakes, _Cadbury, Cadbury Dairy Milk _
and _Milka _
chocolate, _Halls _
candy, _Stride _
gum, _Tang _
powdered beverage and _Philadelphia _
cheese. We are also proud to be named a Top Employer in many of our markets.

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Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Job Type

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Regular

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