Customer Care Management

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam HRchannels Group - Headhunter Vietnam Full time
HRchannels Group - Headhunter Vietnam

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Post Date: 23/07/2023

Applications 3

Views 119

Job Detail:

  • Offerd Salary (USD)
  • Login to view salary
  • Career Level
  • Manager
  • Experience 35 Years
  • Gender
  • Male/Female
  • Sector
  • TP.
HCM, Binh Duong, Dong Nai- Industry- Automative
Our client is a big manufacturing company, now looking for a Customer Care Management (Automotive, $1500, ID14538):

  • Accomplish MG KPIs, manage the call center vendor and the RSA vendor.
  • Handle the OCPB and the court case.
  • Severe case and urgent issue management
  • Organize VIP cases and expedited services to ensure client satisfaction.
  • Proposal for buybacks or new vehicle replacement
  • Establish, manage, and conduct CRM and CSI work.
  • Plan and oversee a communication and customer experience plan.
- overseeing CAC's handling of escalation cases from the call center and keeping an eye on call center and RSA KPIs

  • Accept goodwill as permission.
  • Overseeing and assisting with CRO training and seminars
  • Plan, manage your spending, and be kind.
  • Create and put into practice a customer relations plan that will ensure client happiness.

Requirement:

  • Gender
: Male/ Female.

  • Bachelor's degree or above, vehicle related major
  • At least 04 years of experience in customer service, CRM, marketing, campaign management, automotive business is advantage.
  • Fluent in English and Chinese is a plus.

Keywords:

HRChannels Headhunter

Headhunter Vietnam

Viec lam tai TPHCM

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