Collection Supervisor

2 weeks ago

Hanoi, Hanoi, Vietnam Công Ty Tài Chính TNHH MTV Shinhan Việt Nam - Chi Nhánh Bình Dương Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Job Summary:
Collection Supervisors is an integral part of the Collection team and the organization.

In this role, Collection Supervisors make a work plan for the months/weeks and manage the activities of their staff while concurrently overseeing activities related to collections and customer service.


Key responsibility:

  • Managing each Team's Field Collection, persuading customers to repay the debt, in order to achieve the company's goal.
  • Updating headcount and workload for monitoring portfolio to have forecast about resource and assign appropriate employee according to capacity
  • Train, guide, lead, coach staff relevant policies, procedures, guidelines, collection incentive & scheme and some skills to improve their performance.
  • Support the Team Leader to handle difficult situations and complaints.
  • Check and verify the report of the team leader, ensuring the accuracy, truthfulness and timeliness of the information.
  • Ensure employees comply with the law and general company regulations
  • Participate in strategic planning, budget management, and development of policies and procedures.
  • Closely monitor and find out any issues related to poor performance of FCs and have plan to solve.
  • Ability to recruit new and replacement employees.
  • Ensure each Team's Field Collection results are improved/achieved based on the KPI set
  • Ensure visiting record by each Field Collector is on time and accurate in the Collection System
  • Prepare, manage and monitor the daily, weekly and monthly collection report/action
  • Make a work plan for the months/weeks
  • Report and suspicious cases that are suspected as fraud cases on repayment to the Collection Manager/Branch Head
  • Conduct weekly meetings with the team to share information and find the way to make improvements
  • Report to superiors potential risks and abnormalities and propose appropriate handling and adjustment plans.
  • Contribute to improving work efficiency by proposing change initiatives and improving work processes.
  • Performs other duties as assigned by line manager

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Môi trường làm việc dân chủ, hiện đại, chuyên nghiệp, có cơ hội thăng tiến và ổn định lâu dài.
- Được đóng BHXH, BHYT, BHTN theo quy định của nhà nước.
- Được hưởng chế độ chăm sóc sức khỏe toàn diện.
- Được hưởng các quyền lợi khác theo chính sách của công ty

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Education background
  • College, University graduated, major in Law, Finance, Banking
  • Minimum Experience
  • 02 year of supervisory experience preferred.
  • Knowledge, Competencies, Skills
  • Understand the Collection market and assigned location, Civil law knowledge
  • Experience and knowledge of Collection processes and best practice.
  • Leadership skills
  • Excellent influencing, negotiation and communication.
  • Proficiency with MS Office, especially excel is preferred.
  • Experience of working in a highpressure environment and working to tight deadlines.
  • Excellent project management and organizational skills.
  • Excellent project management and organizational skills.
Nộp hồ sơ liên hệ

Công Ty Tài Chính TNHH MTV Shinhan Việt Nam

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
CFA,Phân Tích Tài Chính,Tài Chính/Ngân Hàng

Đại Học
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