Cs Chatbot Analyst
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
Reporting to the Chatbot Team Leader, you will be responsible for:
- The Role:
- Assisting the wider team with the use of data analytics to explore growth areas, drive impact for different initiative, and improve clients' performance.
Operation
- Daily Tasks:
- Understand flow and logic of developing and building Intents for Chatbot, based on technical documentation.
- Monitor, evaluate, record, and fix errors during the rollout/launch of a chatbot on a new store.
- Monitor and train (updating the AI) Chatbot during operation to achieve higher KPI like productivity, conversion rate etc.
Development
- Projectbased Tasks:
- Collaborate with CS agents to effectively build up the knowledge base for Chatbot.
- Build and expand new bots for new stores based on existing knowledge base and intent scenarios.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
Premium Insurance
15 Annual Leave
Laptop provided
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
In order to succeed in the role, you should ideally have:
- Bachelor's degree or equivalent, preferably in Business Administration.
- Experience in Tableau/Power BI is a plus.
- Minimum of 1year relevant experience in Customer Service or implementation of chatbots, preferably in the Technology, FinTech, or Ecommerce industry.
- Possesses a datadriven mindset in optimizing processes.
- Strong analytical skills and ability to make judgments based on logical reasoning.
- Welldeveloped interpersonal and communication skills. Fast learner, adaptable, and flexible.
- Highly responsible, committed, and willing to go the extra mile to fulfill business and organizational goals.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Hóa Học/Hóa Chất,Sinh Hóa
Đại Học
Không yêu cầu
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