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Workforce Planning and Budget Management Analyst
2 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- In charge of Workforce Planning (quarterly, monthly, and weekly) + Budgeting for CS (BPO Cost) + Dashboard Building for the Functional team.- Analyzing to drive workforce efficiency includes, but is not limited to Reduce Cost per productivity, Effectively vendor booking, Improving model accuracy, and Inflow projection...- Building and fine-tuning custom reports, dashboards, and workflows to monitor the cost components and performance metrics.- Investigate the root cause of issues and evaluate all affecting factors to have clear and complete pictures of cost drivers & performance.- Slide-making to present to high-level executives- Any side projects that are assigned**Requirements**:
- Skills: Problem-solving skills/Data analysis/Logical thinking/Communication skills, especially verbal and written.- Tools: Excel/PowerPoint is a must, SQL/Python is plus- Attitude: Can-do attitude, able to work under pressure, fast learner, strong interpersonal skills, pro-active, independent thinker.- Education Background: Familiarity with, and used to- Working Experience: Having previous experience in planning and budgeting or a related field is required. At least 1 year of working experience in e-commerce/BPO/CS related is a plus.
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Workforce Planning Analyst
2 weeks ago
Ho Chi Minh City, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...
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Workforce Planning and Budget Management
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...
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Workforce Planning and Budget Management
2 months ago
Ho Chi Minh City, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...
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Manager, Financial Planning
2 weeks ago
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Workforce Planning Lead
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...
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Workforce Management
2 weeks ago
Ho Chi Minh City, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...
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Ho Chi Minh City, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...
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