Workforce Planning and Budget Management

2 months ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- An Opportunities Seeker will focus his/her effort on BPO Efficiency Management via data deep dive, on-field observations, and interviews..
- Synthesize facts into initiatives and run them across functional teams. The topic includes but is not limited to Productivity, Skill matrix, Workflow & Reporting Systems, Cost
- Running both the Local and Regional initiatives.
- Investigate the root cause of issues and evaluate all affecting factors to have clear and complete pictures of cost drivers & performance.
- Slide-making to present to high-level executives
- Any side projects that are assigned

**Requirements**:

- Skills: Problem-solving skills/Project Management/Data analysis/Logical thinking/Communication skills, especially verbal and written.
- Tools: Excel/PowerPoint is a must
- Attitude: Can-do attitude, able to work under pressure, fast learner, strong interpersonal skills, pro-active, independent thinker, being flexible at working location either Shopee Office or BPO Office.
- Education Background: No limitation.
- Working Experience: Having previous experience in system/process improvement/workforce management. At least one year of working experience in e-commerce/BPO/CS related is a plus.

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