Sales Operations Manager

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Informa Markets Full time

Company Description Informa PLC is a leading international events, intelligence and scholarly research group.**Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.


The Manager will lead, coach and manage performance of this team to deliver specialist services which drive greater sales productivity and efficiency across multiple Event/product teams.


PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Lead a team of Sales Operations employees to deliver quality and consistent support services to the Sales teams, including but not limited to enabling administration including issuing sales contract and invoice, after sales service on exhibitor manual order forms.
  • Manage the quality and delivery of the services of the team, and the professional development of the team members, including performance assessment processes where relevant
  • Manage the resourcing required and flexibility across brands to respond to demand spikes, and efficiently run the sales operations team to achieve margin goals
In the first instance, the capability is responsible for providing support focussed in eight main areas:

  • Sales Administration & Team Support
  • CRM / EMS support to sales teams
  • Reporting, Data Analysis & Investigation
  • Data Management & QA
  • Campaign Management
  • Implementation of Online Exhibition Manual (OEM) platforms and backend support
  • Provide support to the sales leadership in defining sales strategies and campaigns by providing insight from sales performance data and facilitating the link to the CRM team to translate these campaigns into the systems
  • Co-ordinate Sales Operations input to forecasting/budgeting processes working closely with Sales leadership and Finance
  • Identify trends in performance / productivity of sales teams and facilitate the sharing of information and leveraging of good practice
  • Drive quality and consistency across Sales Ops processes
  • Working with Finance, Sales Leadership, and HR to provide assistance with Sales commission / incentive administration
  • Adhere and commit to the Informa Markets Commitments and lead by example
  • Perform additional duties as required.

Qualifications

  • University Bachelor's Degree / University of Business Admin / Applied Sciences qualification
  • Minimum 5 years' experience in leading and managing Sales Operations teams
  • Strong organization, time management skills and ability to work with senior internal stakeholders
  • Experience of Sales data analysis, manipulation and reporting
  • Ability to proactively handle and respond to customer objections
  • Sales acumen with an eye for spotting trends to improve commercial effectiveness
  • Interest in the Events industry and Sales


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