Operations Manager

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Payreto Full time

Position Overview

Service Delivery and Operations Management

  • Ensures that all client Key Performance Indicators (KPIs) are met or exceed expectations.
  • Ensures that regulatory and nonregulatory requirements related to AML, CTF, Sanction list screening, PEP are compliant all the time through various CDD and EDD efforts like KYB, KYC, Transaction Monitoring, adverse media check, etc.
  • Ensures that all client related processes as well as task updates are followed by the team;
  • Continuously plan and implement operational improvements.
  • Anticipates and forecasts internal and external threats that might affect operations / capacity.
  • Devises datadriven, creative and winwin solutions to mitigate risks or address existing problems.
  • Creates a prepared and viable succession plan.
  • Keep employee attrition at a minimum.
  • Routinely review quality standards.

Client Satisfaction and Account Management

  • Find winwin solutions in handling client complaints and escalations in a timely manner.
  • Find winwin solutions in handling client complaints and escalations in a timely manner.
  • Maintain a good to high NPS score from the clients assigned to you.
  • Regularly communicate with the client to better understand current and future needs that might generate more revenue for Payreto.
  • Exert best efforts to retain clients without compromising Payreto's operations and profitability.
  • Create and draft contract amendments if necessary.

Sales

  • Participate in project scoping for potential clients.
  • Assist in the creation of a profitable proposal for potential clients.
  • Assist in drafting of contract.

Product Development

  • Actively participate in AML Compliance and Transaction Monitoring product development discussions.
  • Help find solutions for Payreto to use in the AML Compliance and Transaction Monitoring Space.

Project Management

  • Assist in the planning and implementation of new client project/s.
  • Ensure that all project tasks and milestones are accomplished ontime and within budget for the products assigned to you.
  • Regularly keep all Notion Pages uptodate under his/her wing.

Internal Compliance and Audit

  • Implement necessary corrective and/or disciplinary action to team members.
  • Ensure that Payreto is compliant to all client and Payreto Internal Audit standards.

People Management

  • Regularly conduct performance reviews of Team Leads, supervisors or any job role directly reporting to you.
  • Regularly coach and mentor direct reports.
  • Maintain high employee satisfaction and morale.
  • Participate in the improvement of training to enable employees.
  • Develop employees to become future leaders for Payreto
  • Maintain high employee engagement within the team.

Financial Management

  • Ensure that all financial KPI targets set by Payreto management are met through your management of operations.
  • Ensure accurate, complete and ontime generation of client invoices.
  • Assist Head of Operations in keeping the operations within the company budget.

Other Tasks

  • Ensure that data is accurately entered and managed within the company's CRM or other sales management system
  • Understand the company's goal and purpose so that it will continually enhance the company's performance.
  • Submit progress reports and ensure accuracy of data
  • Assist in adhoc work assigned by immediate supervisor.
  • Extend work hours when needed.
  • High quality and reliable operations of projects assigned.
  • Compliance to Payreto and Client requirements.
  • Provide leadership.
  • On time delivery of the output for tasks assigned for the client.
  • Quality and accuracy of the output for the task assigned.
  • Efficiency of delivery of the task assigned.
  • Clear and timely communication and the client.
  • Adherence to schedules.
  • Adherence to standards of the field.
  • Keep yourself up to date with the information and best practices of your field of specialization.

WHAT SHOULD YOU HAVE?

  • Bachelor's degree in Business, Finance, Economics, Legal Management, and Communication.
  • At least 3 yrs. of leadership / management experience.
  • Must have advanced proficiency in MS Office Suite, experience in G Suite (Google) is a plus.
  • Very strong verbal and written skills.
  • Outstanding cognitive, comprehension, and strong analytical skills
  • Proven business acumen and has tenacity to always continue without seeing immediate success (displaying entrepreneurial qualities.
  • Has Strong Subject Matter Knowledge (SME) in the Digital Banking, Payments, Remittance Space and would
- understand a variety of topics.

  • Has an ability to dig deeper on the topics.

Shift Schedule

  • Shifting Schedule
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