Operations Manager

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam METUB Network Full time

1. Job summary
At Melive, we're on a mission to accelerate social commerce. We connect passionate creators with ambitious brands, igniting sales and engagement through captivating livestreams and short-form videos.


As an Operations Manager, you will ensure the smooth execution of day-to-day operations and maintain business compliance, stability, and continuity.

This role is crucial for optimizing operations, increasing productivity, and ensuring the technical and operational readiness of our network for sales campaigns and livestream sessions.

Operations Manager leads the Operations team, reports to the Head of Melive. It is a mid-level managerial position.

2. Key Responsibilities
In this critical role, you'll leverage your expertise to:

  • Platform Setup and Monitoring: Oversee the functional setup and ongoing monitoring of Melive MCN's portal, creator pages, seller stores, ensuring optimal performance and user experience.
  • Policy and

Regulation Updates:
Stay abreast of and implement platform policy, regulation updates, and new features, ensuring compliance across all operations.

  • Compliance Management: Manage the network compliance, respects to both local authority's regulations and platform's policies, addressing any issues to maintain business continuity and stability.
  • Platform Campaign Configuration: Coordinate the setup and delivery of sales campaigns, including (sample) product management, product invitations, seller deals, platform/ seller/ MCN vouchers, and commission sharing structures.
  • Operational Delivery: Ensure seamless operational support for sales and campaign delivery, including studio preparation, sample arrangement, livestream assistant (LA) assignments, and technical production team arrangements.
  • Warehouse Management: oversee the setup, SOP, and daytoday operations of the sample warehouse, ensure smooth support while maintaining good asset management practice.

3. Job offers

  • Competitive compensation and benefits: Enjoy a comprehensive package that rewards and recognizes your dedication.
  • Standard social insurance, health insurance, unemployment insurance, labor union, and annual leaves, follow the labor regulations.
  • Meaningful perks of annual healthcheck, employee engagement events and activities, special allowances on public holidays and individual ceremonies.
  • Annual appraisal based on quantitative performance that recognizes your hard work and contribution.

More than just a job, we offer:

  • Direct impact: Your decisions have a tangible impact on Melive's growth and the future of social commerce.
  • Collaborative environment: Work alongside passionate creators, driven brands, and a vibrant Melive community.
  • Continuous learning: We invest in your professional development with ongoing training and career advancement opportunities.
  • Competitive compensation and benefits: Enjoy a comprehensive package that rewards and recognizes your dedication.

4. Qualifications

We're seeking a highly motivated individual with:

  • 5+ years working experience; with
  • 3+ years of experience in service operations, customer services management, or platform operation, ideally within the ecommerce, fintech, (studio) production, or related industries.
  • Proven track record in operations management, preferably in ecommerce or social commerce.
  • Strong understanding of technical setup and monitoring of online platforms.
  • Experienced in warehouse management, asset management, fulfillment management.
  • Knowledge of compliance management and ability to navigate regulatory environments.
  • Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously.
  • Strong problemsolving skills and the ability to work under pressure.
  • Experience in managing a team of 20+ members, with multiple shifts is a plus.
  • Ability to lead and inspire a team, driving performance and innovation.
  • Good collaboration skills, being able to work with multiple teams while keeping good priorities and balancing the mutually beneficial.
Proactive problem-solving approach, anticipating potential challenges and devising effective

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