Customer Solutions, Consultant

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam AIA Full time

FIND YOUR 'BETTER' AT AIA

  • We don't simply believe in being 'The Best'. We believe in better because there's no limit to how far 'better' can take us._
  • We believe in empowering every one of our people to find their 'better' in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people including our own to live Healthier, Longer, Better Lives._
If you believe in better, we'd love to hear from you.

WE ARE LOOKING FOR.....

At AIA we do things differently to make a healthy difference in people's lives. That difference starts with every individual at AIA.

We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home.

We're serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time.

If you want to make a healthy difference everyday - for yourself and others - then we want to hear from you

The Opportunity:


We are looking for Customer Solutions, Consultant to Work with stakeholders to understand business problems and develop effective solutions within Customer Office and across the enterprise.

Work with the leadership team to recommend ideas and solutions for digitalization to achieve department/company goals, articulate business case and drive the development.


Roles and Responsibilities:
Analyze data & insights to come up with business solutions (40%)

  • Evaluate data and insights for comprehensive digital product strategy planning/ solutions
  • Collaborate with stakeholders during the visioning and concept development of a product to ensure product aligned with company mission and goals
  • Establish initiatives and align with crossfunctional objectives
Articulate into business case, plan and business/user requirements (30%)

  • Consolidate data into user stories and necessary product requirements
  • Translate understanding into endtoend customer experience to ensure integration and dependency
  • Establish timelines and product benchmarks and provide clear milestone for deliverables
Follow through the execution to deliver the project (30%)

  • Follow through the product roadmap from planning to deployment and effectively collaborate with PMO for benefits realization
  • Collaborate with UI/UX team, product scrum team, product leaders to establish timeline, workflows & goals
  • Ensure the deliverables met with timelines and KPIs

Job Requirements:

  • University Graduate
  • 5+ years in a Software Product Strategy or Product Management discipline in a Software environment
  • A strong foundation in technology, digitalization and analytics
  • Proficiency with personal and project productivity tools including MS Office, MS Project and familiarity with online collaboration tools such as Miro, Whimsical, and others.
  • Strong analytical and problemsolving skills to identify key issues and discuss the issues effectively
  • Confident and strong communication skills; Strong leadership skills; Be able to challenge and engage in conversations with stakeholders. Able to guide/ facilitate teams
  • English verbal & written at proficiency level
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._


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