Customer Support Intern, Kms Solutions

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Solutions Full time

Company Description KMS Technology** was established in 2009 as a software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence for a shared success where everyone can reach their fullest potential.

With three Business Lines:
-
KMS Software: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions.
-
KMS Solutions: Empower BFSI businesses to embrace the digital finance revolution and expedite clients' journey towards complete digitalization, technology consulting, data analytics, software development, and software quality.
-
KMS Healthcare: Build transformative next-gen technologies to solve healthcare's most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors.

  • Diagnose and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow standard procedures for escalating unresolved issues to the appropriate teams.
  • Prioritize and manage a high volume of open issues, ensuring timely resolution.
  • Coordinate with the development team to understand customers' issues and get them solved.

Qualifications

  • Fresh graduated or final year student with minimum 3month internship commitment.
  • Love to work with customers and external communications
  • Having good Computer literacy; familiar with Google, spreadsheets, instant messaging.
  • Good English communication in both writing and speaking
  • Targetdriven, adaptable, and able to handle a fastpaced environment, multitask, and solve problems effectively.

Additional Information Thinking of joining KMS Solutions? Yes, you deserve it**
_ Progressive Career Development_

  • Rolebased training foundation
  • Active role at the global clientside
  • Continuous professional certification
  • Simple goals achievable success

_ Engagement workplace_

  • Flexi mode, modern work environment
  • Wellbeing centric

_ Impactful community organization_

  • Community development activities: 1% Pledge, KMS Gives charity every quarter, blood donation, public seminars, career orientation talks,

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