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Operations Support

4 months ago

Hanoi, Hanoi, Vietnam Shopee Full time
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**Báo cáo**
- Chịu trách nhiệm về độ chính xác 100% trong các báo cáo hoạt động định kỳ theo ngày/tuần/tháng/năm.
- Hỗ trợ Giám đốc khu vực (ROM) trong việc xây dựng các bảng thông tin số liệu, báo báo, các file theo dõi, v.v. có liên quan để kiểm soát KPI Bưu cục/Khu vực và kiểm soát các thành tích đạt được.
- Đề xuất các sáng kiến mới giúp quản lý hiệu suất của các Bưu cục được giao và tối ưu hóa các hoạt động vận hành.
- Giữ vai trò là đầu mối thay mặt ROM cung cấp dữ liệu/nhập liệu/thông tin cho các báo cáo khác của công ty theo phân công.

**Dự án**
- Khởi xướng và hỗ trợ thực hiện những ý tưởng mới để phát triển các dự án trong nhiều lĩnh vực nhằm nâng cao hiệu quả vận hành.
- Tham gia các dự án khác của công ty theo phân công và đóng vai trò là người kết nối, có hiểu biết toàn diện về hoạt động vận hành Bưu cục.
- Phối hợp với các Bộ phận liên quan như Tối ưu vận hành, Mua sắm, Sản phẩm... để đảm bảo họ hiểu rõ về hoạt động vận hành của Hub và hỗ trợ họ theo phân công trong các dự án cụ thể.
- Theo dõi phản hồi về các dự án đã triển khai và điều chỉnh kế hoạch để phù hợp nhất theo tình hình thực tế.

**Kiểm soát và kiểm toán nội bộ**
- Đào sâu hiểu biết về SPX nói chung và các bưu cục/khu vực được phân công nói riêng để chủ động xác định các vấn đề vận hành cần cải thiện.
- Trực tiếp đi xuống các bưu cục, điều tra các vấn đề phát sinh và báo cáo cho Giám đốc khu vực nhằm can thiệp kịp thời và có các hướng dẫn cần thiết.
- Báo cáo cho ROM khi phát hiện bất kỳ sự bất thường hoặc không nhất quán nào trong hoạt động vận hành tại Bưu cục/khu vực.
- Kiểm soát tốt các SOP/quy định và là người đào tạo nội bộ cho các Bưu cục/khu vực để hiểu rõ các SOP/quy định này khi được phân công.

**Nhiệm vụ Hành chính**
- Phối hợp với các team trong khu vực và phụ trách các công việc hành chính cho toàn bộ khu vực, bao gồm nhưng không giới hạn việc tổ chức sự kiện, đặt mua văn phòng phẩm, kiểm soát đồng phục, hoàn tất thủ tục thanh toán và các nhiệm vụ phát sinh khác.
- Chuẩn bị các đề xuất và soạn các bài thuyết trình theo phân công.

**Requirements**:

- 3+ năm kinh nghiệm trong ngành với các thành tựu nhất định.
- Có khả năng giao tiếp tốt với các Bộ phận liên quan.
- Có kỹ năng phân tích dữ liệu (Excel, SQL, v.v.) và có hiểu biết về hoạt động vận hành ngành logistics là một lợi thế.
- Có khả năng làm chủ dự án tốt, tư duy phân tích tốt, khả năng học hỏi nhanh và tinh thần hành động để thành công.
- Kỹ năng giao tiếp nói và viết Tiếng Anh và Tiếng Việt tốt.
- Có khả năng làm việc theo nhóm hoặc độc lập tốt.