IT Support Engineer

4 months ago


Hanoi, Vietnam Teceze Ltd Full time

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment before sending across to authorized service vendor

Customize desktop hardware, operating system to meet user specifications and site standards

Performs work in compliance within specified warranty requirements

Safely package equipment for branches and arrange for the transport of the equipment

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the engineer will escalate the issue/problem to proper support team member

Develop trends by monitoring and analyzing incoming calls, problems and support requests

User account administration, i.e., account creation and management and password resets on Active Directory in conjunction to central team

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

Use authorized tools and methodologies to load, copy and customize operating system configurations for deployment

Provides backup support and assistance to the Network Administrator as needed

Responsible for tracking hardware and software inventory

Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts level

*

**Job Type**: Contract

**Salary**: 2,516,070₫ per day

Ability to commute/relocate:

- Bắc Ninh: Reliably commute or planning to relocate before starting work (required)


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