Developer Support Engineer

2 weeks ago

Hanoi, Vietnam Unity Technologies Full time

**The opportunity**

We are looking for a Developer Support Engineer to join our team supporting Unity LevelPlay Mediation. The Developer Support Engineer is expected to be an expert in all our supported products, understand them in-depth, and take ownership of issues raised by customers, as well as by internal teams. You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the company's development and business teams.

This is a one-year contract role.

**What you'll be doing**
- Investigate complex technical issues, identifying potential causes and solutions
- Work with strategic customers to provide quick and accurate technical assistance
- Prioritize and manage multiple issues from customers on our products and platform
- Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality
- Maintain and Create knowledge articles

**What we're looking for**
- Technical / Industrial Engineering title or equivalent
- Strong problem-solving skills coupled with high analytical abilities
- Native level in Vietnamese and high level of English proficiency - both written and verbal communication skills
- Knowledge in SQL

**You might also have**
- Experience with one or more of the following tools: Kibana, Charles Proxy/ WireShark, Postman
- Familiarity with integrated development environment - Xcode, Android Studio, Unity3D
- Basic knowledge with Java / Objective C / C-Sharp

**Additional information**
- Relocation support is not available for this position
- International relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position

**Life at Unity**

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
- Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out _this form_ to let us know._
- This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity._

LI-DL1 #CO

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