Tech Support Engineer 2

2 weeks ago

Hanoi, Vietnam Tek Experts Full time

Overview:
We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.

**Driving exceptional outcomes with purpose-built solutions.**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

**Responsibilities**:
The Storage Solutions team delivers technical support on a global scale for a set of IT data storage and product monitoring solutions. As a part of the Storage Solutions team, you’ll be trusted with specific products or complicated cases as an individual contributor, but you’ll also collaborate with engineers of all levels to share knowledge and support each other.

**This role will**:

- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.

Qualifications:
**Storage Solutions is a good fit for you if**:

- You have experience in app/web testing or development, or system/IT administration with knowledge in Windows.
- You’re passionate and motivated to learn & grow.
- You’re honest, dedicated, and responsible.
- You’re proficient in both written and oral English.
- You’re creative, adaptable, and have strong problem-solving skills.

**In this role**:

- 2 - 3 years of technical and customer support experience are required.
- Higher-level technical education is preferred.
- Certifications relevant to the product are helpful.

  • Tech Support Engineer 2

    4 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Tech Support Engineer 2

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    **Overview**: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...

  • Tech Support Engineer 1

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and...

  • Tech Support Engineer 1

    4 days ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and...

  • Tech Support Engineer 1

    2 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing,...

  • Technical Support Engineer Stage 2

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer Stage 2

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer Stage 2

    4 days ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer - Information Management & Governance (IM&G) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support,...

  • Microsoft ERP Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Microsoft CRM Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft CRM Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Technical Support Engineer Level 3

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We&rsquo We’re seeking an experienced, customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by Level 1 & 2 Support Engineers and...

  • Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Technical Support Engineer - Information Management & Governance (IM&G) to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support,...

  • Tech Lead

    6 days ago

    Hanoi, Vietnam VieclamBank Full time

    **Mô tả**: **Yêu cầu chung**: - ① Tech lead (type with high technical skills) / full stack engineer ・Those who have extensive knowledge and experience in Java, iOS, Android, Objective-C, Kotlin, Swift, AWS, etc. ・ The person who is most familiar with Java and understands other languages is the best. (many Java projects) ・ Japanese: N2 ~ There...

  • Microsoft ERP Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft ERP Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Microsoft CRM Technical Support Engineer

    3 weeks ago

    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re seeking a customer-oriented Microsoft CRM Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information...

  • Tech Lead

    5 days ago

    Hanoi, Vietnam Talent Search Adviors Full time

    Position**:Tech Lead (NodeJS)** Location**:Hanoi** **JOB OBJECTIVE** **KEY RESPONSIBILITIES** - Review code submitted by peers, offering constructive feedback to ensure code quality and adherence to best practices. - Lead and support a development team, providing guidance and assistance as needed, accounting for approximately 20-30% of your workload. -...

  • IT Support/ IT Helpdesk

    3 days ago

    Hanoi, Vietnam MCT Tech Solutions.,Jsc Full time

    **2 IT Support/ IT Helpdesk (Networking)**: MCT Tech Solutions.,Jsc - Ứng Tuyển IT Support System Admin Networking - Đăng nhập để xem mức lương - Tầng 2, Toà Dream Center Home, Số 11A ngõ 282 Nguyễn Huy Tưởng, P. Thanh Xuân Trung, Thanh Xuan, Ha Noi- Xem bản đồ- Tại văn phòng- 56 phút trước **3 Lý Do Để Gia...

  • Sales Engineer

    6 days ago

    Hanoi, Vietnam durkee hi-tech material Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Sales Engineer**: - **Mã tin đăng: 3361495**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi...

  • IT Support Engineer

    2 weeks ago

    Hanoi, Vietnam Teceze Ltd Full time

    Hi All, Hope you all doing well! We have a job opening for an IT support engineer in Tien Son Indus Zone, Tu Son Dis, Vietnam. Role: IT Support Engineer **Job Type**: Full Time **What You Will Be Doing** - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as...