Tech Support Engineer 1
1 week ago
Overview:
We’re seeking a customer-oriented Technical Support Engineer to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing, analytical troubleshooting and problem research, and cooperating with other engineers as necessary.
**A career in tech. Work with the biggest and best names in technology.**
We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
**Responsibilities**:
The Data Management & Recovery team performs technical support for PC data backup and restore functions, software integrations, and search engine functions to customers in China and Japan. As part of the Data Management & Recovery team, you’ll be trusted with specific products or complicated cases as an individual contributor, but you’ll also collaborate with engineers of all levels to share knowledge and support each other.
**This role will**:
- Escalate complex or atypical cases to higher-level technical support as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Qualifications:
**Data Management & Recovery is a good fit for you if**:
- You have Windows, Python and/or programming experience.
- You’re passionate and motivated to learn & grow.
- You’re honest, dedicated, and responsible.
- You’re proficient in both written and spoken English.
- You’re creative, adaptable, and have strong problem-solving skills.
- You’re a proactive, collaborative team player.
**In this role**:
- Some higher-level technical classwork or a college degree is preferred.
- Up to 2 years' experience in customer service is preferred.
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