Infrastructure Operations Support

6 months ago


Hanoi, Vietnam Công Ty TNHH Bosch Global Software Technologies Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Lifecycle Management of all Solution Elements (Update Server, Add-ons,.)
Configure alerting to automatically inform about critical system states and review of log files
Perform Actions to the running environment (Increase Resources, Add/Change Access groups, )
ITIL based Incident Management in ticketing tool
Quality delivery of services committed to the customer as per defined SLA and KPI’s
Maintenance support such as: Install, Configuration changes, Patch management (Bug-Fixes, Updates, Security Fixes)
Create concise, professional technical documents.
Provide 8/5 support (Mon-Fri, 9h-18h VN time) and On Call readiness support during non-business hours.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Basic Knowledge about Windows servers and services
Version Dog Tool knowledge preferred
AV Scanner knowledge preferred
ITSM process overview
Knowledge about the incident, Problem and change process
Working experience in any ticketing tool
Good communication skill
Should co-ordinate and follow-up open tasks with different BD service teams and Plant teams

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,IT Support,Quản Trị Hệ Thống

Trung cấp - Nghề
Không yêu cầu



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