Operations Planning PMO

4 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

About The Team
The PMO Associate is a versatile role designed to drive operational improvement projects, close process gaps, and enhance efficiency across the e-commerce operations landscape. Sitting within the Planning team, you will manage cross-functional projects from concept to execution, ensuring timely delivery, stakeholder alignment, and measurable results. This role requires adaptability, strong problem-solving skills, and the ability to navigate between strategic planning and hands-on execution in a fast-paced environment.

Job Description

  • Project Management & Execution:
  • Lead and manage multiple operational projects simultaneously, ensuring alignment with business priorities and timelines.
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Monitor progress, track key milestones, and proactively address risks or delays.
  • Ensure smooth project handover to relevant operational owners post-implementation.
  • Process Gap Analysis & Problem Solving
  • Identify operational bottlenecks, inefficiencies, or compliance issues across the e-commerce value chain.
  • Conduct root cause analysis and develop actionable solutions.
  • Work with process owners to design and implement improvements that are scalable and sustainable.
  • Cross-Functional Collaboration
  • Partner with teams across Operations, Commercial, Marketing, Warehouse, and Tech to ensure alignment on project goals and execution.
  • Serve as a bridge between business and technical teams to translate operational needs into practical solutions.
  • Facilitate workshops or working sessions to align stakeholders and drive consensus.
  • Performance Tracking & Continuous Improvement
  • Establish project success metrics and track post-implementation performance.
  • Document best practices, lessons learned, and improvement opportunities for future projects.
  • Contribute to the development of PMO frameworks, tools, and reporting standards for the Planning team.
  • Ad-hoc & Strategic Assignments
  • Take ownership of urgent problem-solving tasks or special initiatives assigned by Reporting Manager.
  • Act as a "go-to" resource for operational troubleshooting and rapid execution needs.

Requirements

  • Bachelor's degree in Business, Supply Chain, Project Management, or related field.
  • 2+ years of experience in project management, operations planning, or process improvement, preferably in e-commerce or fast-moving consumer goods.
  • Strong problem-solving skills with proven ability to resolve complex operational challenges.
  • Excellent stakeholder management and communication skills, including the ability to influence without direct authority.
  • Solid analytical skills with experience using data to guide decision-making and measure outcomes.
  • Highly adaptable with the ability to quickly understand new business areas and shift focus as priorities change.
  • Proficiency in project management tools (e.g., Asana, Trello, Jira) and MS Office/Google Workspace.

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