Business Systems Operations Lead

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Techx Full time $60,000 - $80,000 per year
Description:

We are seeking a proactive Business Systems Operations Lead to oversee the configuration, operation, and optimization of our AI-driven Xops system and Generative AI projects. This role focuses on collaborating with project managers (PMs) and business owners to align system configurations with business requirements, ensuring accurate setup, and guiding users across departments to effectively enter data into the Xops system. The Business Systems Operations Lead will drive operational excellence by managing data integrity, generating actionable dashboards, tracking costs, and fostering cross-departmental adoption of company's Xops system.

Key Responsibilities:
  • Execute ad-hoc tasks, such as preparing presentations or conducting basic data analysis, as assigned by the PMO or line manager.
  • Partner with PMs and business owners to gather requirements and configure the Xops system to meet functional needs across departments (e.g., Sales, HR, Engineering).
  • Review and validate Xops system setup and configurations to ensure accuracy and alignment with business objectives.
  • Guide and train internal users on data entry processes, ensuring timely, accurate, and consistent data input into the Xops system.
  • Monitor system performance and data integrity using tools like Power BI and ClickUp, proactively addressing operational issues or bottlenecks.
  • Generate and maintain dashboards and reports (weekly/monthly) to provide insights into operational performance metrics for departments and leadership.
  • Track and report operational expenses for the Xops system, GenAI POC projects, and XgenAI platform, flagging cost overruns to the PMO.
  • Act as a primary point of contact for departments, resolving data entry or system access issues and escalating complex problems to the Xops System Manager.
  • Develop and maintain user guides, operational procedures, and documentation to support system adoption and maintain a knowledge base.
  • Support system deployment, updates, and continuous improvement initiatives to enhance functionality and business alignment.
Key Qualifications:
  • 2-3 years of experience in business system operations, project coordination, or business process management, preferably in a PMO or operations role.
  • Proven ability to translate business requirements into system configurations and workflows.
  • Experience with data management, system monitoring tools (e.g., Power BI, ClickUp), and project management platforms (e.g., Jira, Confluence).
  • Strong understanding of or interest in AI-driven systems and their application to business processes.
  • Excellent communication and leadership skills to guide cross-functional teams and collaborate with stakeholders at all levels.
  • Strong problem-solving skills with a focus on improving system functionality and user experience.
  • Ability to manage multiple priorities in a fast-paced environment, aligning with PMO timelines and goals.
  • Experience in creating dashboards, reports, or user documentation is a plus.
  • Familiarity with cost tracking or budget management is an advantage.
Why You Should Join:
  • Shape the internal infrastructure of a modern tech organization
  • Combine operations with AI innovation in a highly agile team
  • Work closely with business, technical, and product leadership
  • Lead initiatives that scale knowledge, reduce noise, and enable transparency
Apply now

Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience

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