Associate, User Insight PMO, SPX Express

3 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time ₫10,000 - ₫20,000 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

The Research Associate will be responsible for analyzing operational and internal data on a daily basis to uncover insights that improve our logistics network and the satisfaction of sellers, riders, and drivers. This role combines operational data analysis with market/user research to directly support decision-making in logistics and operations.

Job Description:

  • Support to manage research requests, with a focus on logistics-related topics: taking briefs, clarifying objectives, designing research, managing fieldwork, delivering reports (qualitative/quantitative) & other administrative tasks.
  • Conduct desk/field research for competitor/market intelligence on logistics models, service levels, pricing, rider operations….
  • Monitor and analyze data from internal and external sources (surveys, interviews, and social listening) to capture seller & buyer sentiment; integrate findings to provide a fuller view of operational challenges.
  • Support to collaborate cross-functional teams (internal, external teams & partners) to ensure key objectives are aligned across the organization
  • Support budget and resource tracking to ensure alignment with project guidelines.
  • Handle administrative tasks and other duties as assigned.

Requirements:

  • BA / BS/ Bachelor's Degree
  • Minimum 1 year of work experience
  • Experience in Market Research, Consulting, or PMO (having working experience for logistics companies such as GHN/GHTK/VTP/Grab/ Be/ competitors is a plus)
  • Have business acumen, sharp logical thinking, and a quantitative mindset – must be able to translate messy operational data into clear, actionable insights.
  • Proficiency in Excel (functions, pivot, advanced formulas) and Power Query for data cleaning, processing, and analysis; these will be your daily tools.
  • Extremely detail-oriented and disciplined when working with data, ensuring accuracy, consistency, and credibility of all project outputs.
  • Ability to conduct interviews with effective communication to uncover insights
  • Excellent command of English with strong stakeholder management and presentation skills.
  • Highly meticulous and organized; able to coordinate across multiple teams and work under pressure.
  • Hands-on, with strong project management abilities and willingness to dive into operational details.
  • Driven, resilient, reliable, and thrives in a fast-paced, high-growth environment.

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