Senior Associate, Project Management, SPX Express
2 weeks ago
About team:
At
SPX )
, we move fast—literally. We're looking for a
Service Launch Senior Associate
to join our NSS User-Service Launch team, where you'll lead the rollout of new logistics services from idea to execution. This role is all about turning concepts into reality — planning, piloting, launching, and scaling — while building the playbooks, systems, and SOPs that will define how SPX scales nationwide. You'll work closely with cross-functional teams to ensure every new service is launched seamlessly, delivers measurable impact, and strengthens SPX's position as a leader in e-logistics innovation
Job description:
- Own the launch lifecycle: Be the project owner to scope projects, align stakeholders, drive execution, and lead post-launch reviews.
- Translate strategy into action: Convert business requirements into clear execution plan (playbooks, SOPs, and system configs, etc.)
- Lead cross-functional collaboration: Coordinate with cross-functional teams (E.g.: Product, Ops, Marketing, BD, and Customer Service teams etc) to ensure service launches are on time and on target
- Set up scalable systems: Establish workflows and automation tools to enable rapid and repeatable launch processes
- Pilot and iterate: Execute initial service pilots, collect feedback, and iterate on service model designs to ensure viability at scale
- Track performance and report insights: Monitor KPIs post-launch, address implementation gaps, and continuously improve service delivery
Job requirement:
- 4+ years of experience in e-logistics, supply chain, or e-commerce operations, preferably in a fast-scaling environment
- Bachelor's degree in Business, Marketing or related fields.
- Strong project management and organizational skills, with a proven ability to handle multiple concurrent projects
- Excellent communication and stakeholder management skills, enabling effective influence across multiple levels and teams
- Proficiency in turning strategy into execution: creating SOPs, planning timelines, and driving operational readiness
- Highly proactive and adaptable, with a strong bias toward action and continuous learning
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