Senior/ Associate, Product Operations

6 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam SPX Express Full time ₫10,000,000 - ₫20,000,000 per year

About The Team
The Product Team serves as the driving force behind the digital transformation of SPX business. With a relentless focus on innovation and efficiency, this dynamic team pioneers cutting-edge solutions to streamline and optimize every aspect of our operations. From automated resources management to real-time order tracking systems, they leverage technology to enhance productivity, reduce costs, and exceed customer expectations.

Job Description
Release & Deployment Management

  • Develop detailed release plans, including Go/No-Go checklists, cut-over plans, and rollback strategies.
  • Coordinate releases using grayscale, A/B testing, or phased rollout approaches.
  • Monitor post-release performance metrics, assess risks, and proactively trigger rollbacks when necessary.
  • Collaborate closely with Business, PMO, and Development teams to ensure smooth and successful releases.

User Acceptance Testing (UAT)

  • Prepare test scenarios, test data, and maintain UAT environment integrity.
  • Execute, supervise, and sign off on UAT results; work closely with development teams to resolve defects.

System & Issue Operations

  • Receive, categorize, and resolve production incidents within agreed SLAs.
  • Maintain issue tracking logs and coordinate with regional development teams for permanent fixes and enhancements.
  • Perform approved configuration changes and data corrections in production as needed.

Enablement & Change Management

  • Create user guides, release notes, and other related documentation.
  • Deliver training sessions for internal users on new features and support smooth transitions.

Requirements
Must have:

  • Bachelor's degree in Computer Science, Business Administration, or a related field.
  • Strong verbal and written communication skills in both Vietnamese and English.
  • Experience in troubleshooting operational issues and implementing effective corrective actions in a timely manner.
  • Ability to manage multiple tasks and prioritize effectively.
  • Fast learner with strong systems thinking and product logic understanding.
  • Empathy and patience in user communication, with ability to de-escalate conflicts.

For Senior Level

  • Knowledge of business flows, data flows, UX/UI design, API concepts, and project management fundamentals.
  • Experience with project management and product development tools such as JIRA and Confluence.
  • Proficient in analyzing data to identify trends, anomalies, and root causes using tools such as Excel, SQL, or data visualization platforms (e.g., Looker Studio).
  • Strong analytical mindset with the ability to break down complex problems, propose actionable solutions, and make data-driven decisions.

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