Deputy General Director of Operations

ACG_3207_JOB

Our client is a leading multi-sector corporation in Vietnam, seeking experienced professionals to join their firm.

1. Develop Operational Strategy and Safety Standards

• Build and update the company's safe and effective operational strategy aligned with the overall business plan.
  

• Design operating frameworks and performance evaluation systems based on quality, cost, and efficiency indicators for each business unit (regional operation centers and shopping malls).
  

• Establish and monitor key performance indicators (KPIs) on operational efficiency, cost control, and customer satisfaction.
  

2. Establish Operational Standards and Evaluation Systems

• Develop and issue standard operation procedures (SOPs) and guidelines for technical, service, and safety standards.
  

• Create a system of KPIs and evaluation criteria for quality, efficiency, and customer experience.
  

• Design audit frameworks and conduct internal and nationwide operational audits to ensure standardization.
  

3. Supervise Facility Setup and New Mall Openings

• Direct and oversee the setup process for new shopping centers, including investment, design, inspection, and handover.
  

• Coordinate with related departments (Investment, Design, Legal, etc.) to ensure project quality and operational readiness.
  

• Evaluate the commercial potential and readiness of each new mall before opening.
  

4. Manage Assets and Outsourced Services

• Design and oversee asset lifecycle management: maintenance, repair, replacement, and depreciation.
  

• Develop systems for monitoring material, energy, and water usage to optimize operational efficiency and cost.
  

• Supervise selection and performance of outsourced service providers (e.g., cleaning, security, landscaping, etc.).
  

5. Develop Customer Experience and Retail Service

• Build customer experience strategies: spatial design, retail mix, and brand/service layout.
  

• Collaborate with Marketing teams to roll out mall-wide marketing and customer engagement campaigns.
  

• Implement training programs to improve customer service across all operational staff.
  

6. Develop and Manage Operational Policies: Contracts, Finance, and Human Resources

• Operate and manage client-facing transactions: leasing, handover, construction, and ongoing service.
  

• Create tracking systems for tenant churn, occupancy rates, and contract renewals.
  

• Collaborate with Business and Legal departments to resolve disputes and ensure compliance.
  

7. Ensure Operational Performance and P&L Alignment

• Analyze and evaluate the overall operation's financial performance (P&L) of malls and the entire system.
  

• Coordinate with internal teams (Marketing, Finance, Legal) to ensure budget optimization and cost control.
  

• Establish periodic efficiency assessments and propose improvement solutions.
  

8. Safety, Sustainability, and Risk Management Strategy

• Design and oversee safety frameworks (fire prevention, occupational safety, and data security).
  

• Conduct full-scale audits to ensure legal and safety compliance.
  

• Lead risk prevention and crisis response planning.
  

1. Education and Experience

• Bachelor's degree or higher in Business Administration, Economics, Commerce, Real Estate, or related fields.
  

• At least 10 years of experience in senior operational management roles in retail, shopping centers, or service chains (preferably overseeing large-scale portfolios of 5+ malls or equivalent).
  

2. Skills and Attributes

• Strong strategic and analytical thinking.
  

• Expertise in setup and operational management of assets, facilities, and customer experience systems.
  

• Proven leadership and decision-making capabilities in dynamic environments.
  

• Professional, structured, and results-driven working style.
  

Contact: Ha Hoang 

Due to the immense number of applications, only shortlisted candidates will be contacted.