Outlet Manager

**_“The world is yours with Meliá”_**

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family

**Discover some of the benefits we offer**:

- **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

**Mission**:
Overall responsible for the administration and operation of the section appointed in the F&B division. He / She will maximize profits, maintain food / beverage / service quality and ensure customer satisfaction. All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.

Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Melia Hotels International.

**Main responsibilities**:

- Be responsible to the whole operation and administration of The Market Restaurant.
- Sets an example by reporting to duty punctually wearing the uniform with Melia grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Sets an example in terms of service, products and guidance of the team that reflects the concept.
- Provides a professional and courteous service at all times
- Ensures that the place of work and surrounding area is kept clean and organised at all times.
- Executes and demands the team to execute the highest level of service and set-up standards at all times.
- Be knowledgeable of all services and products offered by the hotel.
- Understands thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.
- Actively participates in menu design in cooperation with the outlet Head Chef and Executive Chef.
- Knows the restaurant scene and gastronomic character of the destination and be recognized in the market.
- Performs up-selling for all times offered by the department assigned as well as offering alternatives.
- Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Produces reports and analysis of the outlet and present report in the monthly performance meeting.
- Be responsible the preparation of the outlet’s budget and the monthly department Profit & Loss Statement.
- Conducts monthly inventory of operating supplies and equipment together with the stewarding department.
- Implements a flexible work schedule based on business patterns.
- Leads the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
- Manages daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.
- Responds to any changes in the department as dictated by the hotel management.
- Assist the training and follow up of the external Brand Standard Audit and internal Essential Audit.
- Monitors operating supplies, equipment and reduce spoilage and wastage successfully.
- Handles guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department ensuring that the follow up is performed with the guest.
- Ensures that the opening and closing procedures established for the outlet followed.
- Assigns responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
- Perform other duties assigned by the Superiors.

**Main requirements**:

- College degree or above
- Vietnamese - Excellent level, written & spoken
- English - Good level, written & spoken
- Spanish - knowledge is not a must but will help embody & communication of Company culture.
- Train the trainer
- Computer Skills, Letter writing skills
- Barista knowledge, Mixology
- Wine and Spirits knowledge
- At least 4 years in international hotels in the same position.

**At Meliá we are all VIP**
- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through _**_a soci