Outlet Supervisor

4 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam The Grand Ho Tram Strip Full time ₫2,800,000 - ₫4,200,000 per year

F&B - The Grand Food Court

Work Location

Ho Chi Minh (Ho Tram Commune)

Job Level

Team Leader / Supervisor

Job Type

Permanent

Experiences

1 - 2 Years

Salary

Competitive

Industry

Beverage / Outlet

Deadline to Apply

28/02/2026

Contact Person

HR

Job Benefit

Insurance

Employee Shuttle Service

Uniform

Health checkup

Training & Development

Annual Leave

Job Description
  • Greets and welcomes all guests in a pleasant and professional manner.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies to include but not limited to health and safety.
  • Represent to attend daily briefing and responsible for outlet operation when absence of Managers
  • Must have the ability to work fast and multi-task.
  • Must be able to memorize guest orders and then deliver those orders accurately to the right guest.
  • Initiate conversation with guests about the property, events and promotions.
  • Effective problem solving skills to include the ability to collaborate with others.
  • Becomes familiar with hotel services in order to answer questions and provide guest assistances.
  • Maintain a clean, clear and organized work environment.
  • Perform side work duties as assigned.
  • Add – cash handling
  • Train the staff and supervise them in the performance of their duties.
  • Ensure adherence to all corporate core standards
  • Review daily arrivals to ensure proper handling of VIP's, return guests, groups, etc.
  • Provide personalized service to all VIP's and SA guests.
  • Systematically conduct standards tests during shifts and communicate training and re-training needs to manager.
Job Requirement
  • Vocational School Certificate is required.
  • Must be able to perform basic mathematical computations.
  • Must be able to initiate and engage in conversation in a professional and friendly manner.
  • Outgoing and gregarious personality is required.
  • Must be able to work any shift any day.
  • Must present a well-groomed appearance.
  • Good knowledge of food and beverage is required.
  • Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. English is required. Bi-lingual is preferred.
  • Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
  • Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.

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