Senior Operations Excellence Executive
5 days ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Identifying opportunities in the processes, including forecast, planning, physical processes, for improvement on cost, quality and lead time
- Drawing up a business case about (your) ideas for improvement, with which you convince stakeholders to set up the processes differently
- Collecting data and setting up improvement processes after data analysis
- Preparing, improving and implementing new and existing processes while motivating the team to work with you
- Prepare reporting tools/templates for key performance indicators towards internal stakeholders as well as customer
- Standardization of processes across different teams and areas and training of site employees
- Overseeing SOP (Standard Operating Procedures) follow up on the floor and conducting internal audits of the processes
- Switching with different stakeholders to ensure that everyone is on the same page
- Being responsible for reports on processes and/or projects
- Coaching peers who have become enthusiastic about process improvement and helping them in independently tackling (small-scale) process improvements
**Requirements**:
- 3+ years of industry experience with proven business impact, have experience in operations excellence, supply chain analysis or logistics operations is a huge plus
- For Planning path: Practical knowledge of S&OP and Capacity Planning
- For Process Excellence path: Practical knowledge of Lean & Six Sigma concepts
- Excellent in communication with different stakeholders, have experience in project management or operations is a plus
- Have ownership of the project, always being active to work with relevant stakeholders. Hands-on mentality, eager to take initiative on new opportunities and deliver targets
- Strong analytical thinking, problem-solving attitude and continuous improvement mindset
- Advanced Excel skills, PowerPoint/Slide Presentation. SQL is a plus
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