Customer Operations Executive

5 months ago


Hanoi, Vietnam Công Ty TNHH ELSA Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- **Onboarding and Implementation: (25%)**-
- Assist in the onboarding of new B2B clients with guidance from senior team members.
- Ensure accurate setup of client accounts and provide initial support during implementation.
- **Customer Engagement: (25%)**-
- Respond to client inquiries and concerns, escalating complex issues to senior team members.
- Monitor client usage and report insights for further analysis by senior team members.
- **Documentation and Reporting: (20%)**-
- Maintain client records and documentation with oversight from senior team members.
- Support the generation of regular reports on customer usage and satisfaction.
- **Administrative Support: (20%)**-
- Assist in preparing proposals, contracts, and other client-related documents.
- Coordinate meetings, demos, and training sessions under the guidance of senior team members.
- **Operational Efficiency: (10%)**- Collaborate with cross-functional teams to implement operational improvements.
- Participate in the development of internal processes related to customer operations.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive compensation
- ELSA Pro account
- Premium Health Insurance, Annual Health Check
- Flexible working time (9am-6pm Mon-Fri), hybrid working
- Up to 16 days leave, 1 birthday leave, 1 Christmas day.
- Social insurance, health insurance, and unemployment insurance for full salary.
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth.
- Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
- Company trip, Company Birthday, Company Party and Happy Hour.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor's degree in Business, Marketing, or a related field. Proven experience incustomer service,account management, or customer operations.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with EdTech products and the education industry is a plus.
- Good English proficiency level

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Đại Học
Không yêu cầu



  • Hanoi, Vietnam Device and Module Solutions (DMS) Full time

    **Job Title**:Customer Service Executive **Business Company**:Device and Module Solutions (DMS)**Location**:Hanoi, VN**Employment Type**:Fixed Term**About OMRON Asia Pacific** OMRON began life in 1933 as Tateisi Electric Manufacturing Co. We have come a long way since. Today, our APAC network covers over 10 countries with more than 5,200 employees. - They...


  • Hanoi, Vietnam PepsiCo Full time

    Overview: - To ensure purchase orders from customer can be processed on-time and accuracy and deliveries and billing documents can be action. - Be the contact point of Sales/ Customers to work cross-functionally (QA, Finance, Planning, Logistics ) to settle issues related to sales operation. - To ensure all the information relevant to customer orders is...


  • Hanoi, Vietnam Công Ty TNHH Atlas Logistics Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 8 - 11 triệu VNĐ) Cty TNHH SBS Việt Nam-Kinh Doanh Dịch Vụ Logistics, Freight Forwarding, Vận Tải Nội Địa Và Quốc Tế, cần tuyển Operations Executive - chi nhánh Hà Nội JOB DESCRIPTION/ MÔ TẢ CÔNG VIỆC - Handle B/L Making Project (issue B/L for shipment from Japan to EU, US,...


  • Hanoi, Vietnam Kuehne+Nagel Full time

    Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. - ** Your Role **:The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling,...


  • Hanoi, Vietnam Kuehne+Nagel Full time

    Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. - ** Your Role **:The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling,...


  • Hanoi, Vietnam Kuehne+Nagel Full time

    Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company. - ** Your Role **:The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling,...


  • Hanoi, Vietnam Công ty TNHH Insights Full time

    **What You Will Do** **We are looking for a strategic and results-driven Marketing/ Operations Manager to lead our personalized dropship product brand. This role combines strategic growth initiatives with operational excellence to drive business success and scalability.** - Develop and execute growth strategies to expand market presence and increase...


  • Hanoi, Vietnam Takeda Pharmaceutical Full time

    **Job Title**: Strategic Customers Executive **Location**:Vietnam **About the role**: Key Account Manager plays a crucial role in building and developing the strong relationship with key clients. The main responsibility is overseeing strategic accounts in order to nurture successful collaboration between the organization and its customers in product...


  • Hanoi, Vietnam Amazon Web Services Vietnam Company Limited Full time

    8+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 6+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...


  • Hanoi, Vietnam Discova Full time

    **Job no**: 521453 **Brand**: Discova **Work type**: Full time **Location**: Hanoi, Vietnam **Categories**: Wholesale & Product **Hoi An Touring Executive** **About us** The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the...

  • Business Analyst

    5 months ago


    Hanoi, Vietnam JMango Vietnam Operations Co.,Ltd Full time

    JMango Vietnam Operations Co.,Ltd - Suite 514, Toyota My Dinh, 15 Pham Hung St.,, Nam Tu Liem, Ha Noi- Hybrid- Posted 13 days ago- Skills: - Business Analyst- UI-UX- English**Top 3 reasons to join us**: - Dynamic & flexible environment - Transparent leadership - Opportunities to develop personally&professionally **Job description**: - Understand customer...


  • Hanoi, Vietnam Công ty TNHH Earable Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Propose loyalty programs to increase customer engagement - Follow lead and convert into sales - PIC to handle customer’s complains, to collaborate with other department to resolve issues. - Response to customer's query relating to D2C order's - Update customer information regularly to actively...

  • Head of Operations

    5 months ago


    Hanoi, Vietnam Talentnet Full time

    $4,200 - $4,200 - Financial Services **RESPONSIBILITIES**: **Develop, and monitor the implementation of operations strategies, policies and processes of Vietnam business.** - Contribute to the development and implementation of strategic plans and objectives for the operations team to support the achievement of strategic business objectives. - Develop and...

  • Operations Officer

    5 months ago


    Hanoi, Vietnam Công Ty TNHH Kinh Doanh Nông Sản Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - This position will be responsible full execution process from sales are firmed to delivery arrangements and stock allocation. - Sending business confirmation once sales are firmed by traders. - Execute and following up execution process from business confirmation until contract fully executed and...

  • Operations Officer

    5 months ago


    Hanoi, Vietnam Công Ty TNHH Kinh Doanh Nông Sản Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - This position will be responsible full execution process from sales are firmed to delivery arrangements and stock allocation. - Sending business confirmation once sales are firmed by traders. - Execute and following up execution process from business confirmation until contract fully executed and...


  • Hanoi, Vietnam ITL Full time

    - Lead the Customer service team for Sea freight - Key Account - Liaise with customers on the standard operating procedures - Prepare and manage customer key operation performance reports - Promptly handle customers / team escalations - To implement corrective actions and preventive measures for immediate service recovery - To co-ordinate with Ocean carriers...

  • Customer Service Staff

    5 months ago


    Hanoi, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and the operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...

  • Operations Manager

    5 months ago


    Hanoi, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Reservations Executive

    5 months ago


    Hanoi, Vietnam Discova Full time

    **Job no**: 517973 **Brand**: Discova **Work type**: Full time **Location**: Hanoi, Vietnam **Categories**: Wholesale & Product **Reservations Executive** **Discova** is on the lookout for a motivated, people-oriented **Reservations Executive **to join our global team! **About the Opportunity** As a member of the Reservations team, the Reservations...


  • Hanoi, Vietnam NavigosSearch Full time

    **What We Can Offer**: **Responsibilities**: Support procedures for establishing new companies Establish internal processes of each part in the company Monitor import and export freight, delivery plan and customs clearance Manage the procurement activities that meet the company's business strategy from time to time, ensure goods and services are available on...