Customer Operations Executive
6 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- **Onboarding and Implementation: (25%)**-
- Assist in the onboarding of new B2B clients with guidance from senior team members.
- Ensure accurate setup of client accounts and provide initial support during implementation.
- **Customer Engagement: (25%)**-
- Respond to client inquiries and concerns, escalating complex issues to senior team members.
- Monitor client usage and report insights for further analysis by senior team members.
- **Documentation and Reporting: (20%)**-
- Maintain client records and documentation with oversight from senior team members.
- Support the generation of regular reports on customer usage and satisfaction.
- **Administrative Support: (20%)**-
- Assist in preparing proposals, contracts, and other client-related documents.
- Coordinate meetings, demos, and training sessions under the guidance of senior team members.
- **Operational Efficiency: (10%)**- Collaborate with cross-functional teams to implement operational improvements.
- Participate in the development of internal processes related to customer operations.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive compensation
- ELSA Pro account
- Premium Health Insurance, Annual Health Check
- Flexible working time (9am-6pm Mon-Fri), hybrid working
- Up to 16 days leave, 1 birthday leave, 1 Christmas day.
- Social insurance, health insurance, and unemployment insurance for full salary.
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth.
- Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
- Company trip, Company Birthday, Company Party and Happy Hour.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor's degree in Business, Marketing, or a related field. Proven experience incustomer service,account management, or customer operations.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with EdTech products and the education industry is a plus.
- Good English proficiency level
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Đại Học
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