Customer Service Professional Iii

7 days ago


Thành phố Hồ Chí Minh, Vietnam Manulife Full time

**Responsibilities**

**1. **Kiểm soát và thực hiện việc **trả lời điện thoại của khách hàng(Monitor and handle hotline calls from clients)**
- Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chính liên quan đến hợp đồng bảo hiểm _(Reply clients’ inquiries about policy and admin procedures related to policy) _
- Hướng dẫn khách hàng thực hiện thủ tục hành chính khi khách hàng yêu cầu _(Guide clients to fullfil admin procedures according to clients’ requests) _
- Tư vấn khách hàng duy trì hợp đồng _(Handle policy conservation) _
- Kiểm tra và trả lời tin nhắn của Khách hàng từ hộp thư thoại hàng ngày _(Check & reply daily messages from telephone box) _
- Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại _(Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients) _
- Thực hiện các công việc liên quan đến khiếu nại từ Khách hàng _(Complaint handling) _
- Thực hiện thay đổi thông tin hợp đồng bảo hiểm qua điện thoại theo yêu cầu của khách hàng _(Process policy changes via phone when client requests as requirements) _

**3. C **ác công việc khác (Other tasks)**
- Đảm bảo thông tin của khách hàng được bảo quản tuyệt mật tại các khu vực phụ trách _(Ensure client’s information is kept confidential at respective locations) _
- Tuân thủ các chính sách/ quy định của công ty _(Ensure company policies/ regulatory/ requirements are followed at respective location) _
- Hỗ trợ thực hiện công việc của bộ phận khi cần _(Support daily team tasks when necessary) _
- Hỗ trợ công việc khi đồng nghiệp nghỉ phép _(Back up for Colleague) _
- Đảm bảo hoàn tất công việc hàng ngày chính xác và kịp thời _(Ensure to complete daily work exactly and timely) _
- Quản lý tài sản, cơ sở vật chất và chi tiêu của văn phòng _(Control expenses within budget and manage office property) _
- Thực hiện các công việc theo sự chỉ định của cấp quản lý trực tiếp _(Perform tasks when assigned by direct management). _

**Ghi chú khác**:
Khi có sự thay đổi yêu cầu công việc cho nhân viên thì sẽ có sự thống nhất lại bảng mô tả công việc
- (In case of change in job assignment for CC staff, the job description will be adjusted accordingly) _

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**:

- University Degree
- At least 1-2 working year in dealing with customers
- Typing skill, Word, Excel
- Customer Orientation
- Bias for action
- Interpersonal sensitivity
- Concern for order and quality
- Leadership & Teamwork
- Continuous Improvement Orientation
- Flexibility
- Development & Learning Orientation

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity : We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion : We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship : We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

In Office



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