Customer Service
1 week ago
**Mô tả công việc**:
(Mức lương: 7 - 10 triệu VNĐ)
- Handling customer inquiries through incoming and outgoing calls, and live chat channels and providing accurate, satisfactory answers to their queries, concerns, and services
- Managing global orders from Vietnam to other countries and vice versa.
- Consulting and identifying customer needs to provide a glance at the policy on export and import regulations or special requirement
- Boosting the service experience at SF International Express by demonstrating professionalism and empathy when addressing the different needs and requests of each customer.
- Advise suitable solutions to the types of declaration customs, incoterms, and customs clearance
- Liaise with the Supervisor to improve daily tasks to achieve process efficiency & shorten lead time
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive salary and computer provision.Social and health insurance policy.
- Strong career support & lots of opportunities in an international environment.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Training and development programs.
- Work in a pleasant and dynamic environment at our modern office.
- Flexible days off.
- One hour break within an eight-hour workday.
- Multifarious engagement activities under our Health & Well-being program.
- Regular team-building activities.
- Birthday gift
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
- Diploma in Business (preferable) or equivalent
- At least one year of experience in a Customer Contact Centre or Telesales environment.
- Fluent in Chinese language (HSK4 above) or English
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Cao Đẳng
Không yêu cầu
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