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Customer Service 15m

2 weeks ago

Hà Nội, Vietnam Bellsystem24 VietNam Full time

**Mô tả công việc**:
(Mức lương: 12 - 15 triệu VNĐ)
- Tiếp nhận cuộc gọi đến hỗ trợ trong trường hợp khách báo lỗi, đổi SIM, đổi điện thoại, không đăng ký được dịch vụ,...
- Tương tác với KH qua kênh thoại

+ Gọi lại hỗ trợ, hỏi thăm khách hàng khi sử dụng dịch vụ, hoặc khi khách hàng yêu cầu được gọi lại hỗ trợ

+ Không áp Doanh thu/Doanh số

2. Địa điểm làm việc: Tầng 3, Tòa nhà Trung yên 1, Số 1A Vũ Phạm Hàm, Cầu Giấy, Hà Nội

3. Thời gian làm việc: Thứ 2 - Thứ 7, nghỉ CN hàng tuần

Thứ 2 - Thứ 6:
+ Ca 1: 20h - 05h (Giờ Việt Nam)

+ Ca 2: 23h - 08h (Giờ Việt Nam)

Thứ 7: Cố định ca: 22h - 7h (Giờ Việt Nam)

Thời gian nghỉ giữa giờ: 60 phút

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Thu nhập: Lương Gross 15.000.000 VNĐ ( LCB + phụ cấp + thưởng KI) - chưa bao gồm OT
- Môi trường làm việc bảo mật và an ninh
- Công ty trang bị đầy đủ 100% trang thiết bị phục vụ công việc
- Rèn luyện, nâng cấp tiếng Anh bản thân trong môi trường khách hàng tại thị trường Mỹ
- Các chế độ BHXH, BHYT, BHTN theo quy định của Pháp Luật Việt Nam, đóng BHXH sau 2 tháng làm việc
- Môi trường trẻ trung - năng động - sáng tạo
- Có cơ hội thăng tiến lên các vị tri quản lý: Teamlead, QA, Supervisor
- Được tổ chức sinh nhật, tham gia team building, thi đua khen thưởng, chế độ thăm hỏi từ công đoàn
- ĐƯỢC ĐÀO TẠO NGHIỆP VỤ TỪ ĐẦU

**Yêu cầu bằng cấp (tối thiểu)**: Trung học phổ thông

**Yêu cầu công việc**:

- IELTS >6.0/ năng lực tương đương trở lên.
- Giao tiếp tốt bằng Tiếng Anh
- Nam/Nữ từ 18 - 35 tuổi.
- KHÔNG yêu cầu kinh nghiệm và KHÔNG yêu cầu học đúng chuyên ngành.
- Sử dụng tin học văn phòng cơ bản.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Biên Phiên Dịch,Ngoại Ngữ,Tư Vấn Bán Hàng,Viễn Thông

Trung học phổ thông
Không yêu cầu