Customer Service Specialist
7 days ago
Responsibilities:
- Provide accurate and timely information to clients and partners on details of company's products and services
- Resolve customer's issue by providing the appropriate solutions following company's SOP
- Responds to client inquiries and correspondence in timely manner
- Maintain positive and professional relationships with customers
- Collaborate with other departments to meet clients' requirements
- Makes sure that customers are always up-to-date with company's latest capabilities
- Manage company's tracker, record, and database; ensuring data is always promptly updated
- Other tasks as assigned
Qualifications & Requirements:
- Bachelor's degree in a relevant discipline such as communication, journalism, English language, etc. (Fresh graduates are encouraged to apply)
- Ability to quickly process and organize large amounts of information and identify and assess items of the greatest importance
- Relevant monitoring and analysis experience
- Strong English proficiency, writing and speaking skills
- Comfortable working in independent, remote, fast-paced environment
- Excellent customer service, interpersonal, and communication skills
- Strong organizational skills and attention to detail
- Ability to multi-task, organize and prioritize projects
- Strong proficiency in MS Office and multimedia software, including publishing and analytics tools
**Benefits**:
- Monthly allowance & performance-based incentives
- Travelling Overseas at least once a year (Basecamp, team meeting, etc.)
- Coffee Allowance for Team Outpost and other Team building activities
- Hybrid & supportive working environment
- Family-friendly
- Ability to work with international businesses
- Professional & leadership developments
- Career growth
Pay: 8,000,000₫ - 10,000,000₫ per month
**Language**:
- English (required)
-
Microsoft Customer Service Specialist
1 week ago
Hà Nội, Vietnam Monifai Full timeOverview: We are seeking a highly motivated individual to join our team as a Customer service & Escalation manager. In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support...
-
Service Sales Specialist
4 weeks ago
Hà Nội, Vietnam ABB Full time**Service Sales Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...
-
Customer Success Specialist
2 days ago
Hà Nội, Vietnam Payoneer Full timePayoneer's mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you'll work with colleagues all over the world, serving small - and medium-sized business customers and partners in over 190...
-
Hà Nội, Vietnam DHL Full time**Main tasks & key responsibilities**: - Develops relationship with allocated customers - Participates in joint Sales visits if necessary - Accepts all orders (from customer or overseas office) and processes them for handover to Operations - Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution -...
-
Customer Success Specialist
1 week ago
Hà Nội, Vietnam GemCommerce Full time**Why we’re looking for you** We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world. After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and...
-
Quotation Specialist
4 weeks ago
Hà Nội, Vietnam Atlas Copco Vietnam Company Ltd Full time**Quotation Specialist (Proposal)**: - Functional area: Administration- Country: Viet Nam- City: Hanoi- Company name: Atlas Copco Vietnam Company Ltd- Date of posting: Oct 30, 2024Atlas Copco Vietnam - Compressor Technique Service (CTS) is hiring for **Quotation Specialist (Proposal) **based** in Ha Noi** with the following responsibilitiies: **Quotation...
-
Customer Service Supervisor
6 days ago
Hà Nội, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agent, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...
-
Customer Service Supervisor
2 weeks ago
Hà Nội, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...
-
Remote Customer Success Specialist
6 days ago
Hà Nội, Vietnam Công Ty TNHH Seal Commerce Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) **Why we’re looking for you** We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world. After the purchase/sale, the most important phase of the customer lifecycle is to ensure customers have the best...
-
Senior Specialist Marketing Services, Advisors
2 weeks ago
Hà Nội, Vietnam Mastercard Full timeOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
-
Customer Service Representative
2 weeks ago
Hà Nội, Vietnam Emapta Global Full time**Responsibilities**: - Assist customers with account-related issues, technical troubleshooting, and general inquiries about Binance's products and services. - Provide accurate and helpful information to customers regarding cryptocurrency trading, security measures, and account management procedures. - Collaborate with internal teams to resolve escalated...
-
Critsit Manager
5 days ago
Hà Nội, Vietnam Teknowledge Full timeOverview: We are seeking a highly motivated individual to join our team as a Critsit Manager (Customer Service). In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support scenarios,...
-
Product Specialist
6 days ago
Hà Nội, Vietnam esoft systems Full time**ABOUT ESOFT** Esoft is one of the world’s leading real-estate tech companies, specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide. Our customers are real estate photography, media production, and real estate marketing companies in Europe, US, and Australia who rely on us for our fast...
-
Customer Experience Specialist
3 days ago
Hà Nội, Vietnam Smartcat Full time**About Smartcat**: Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises. Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This...
-
Customer Service
2 weeks ago
Hà Nội, Vietnam Proslide Technology Full timeThe Customer Service - Product Engineering representing Asia Region (residing in Vietnam), is responsible for supporting clients within their assigned territory for exiting and newly commissioned water slide attractions. This role requires interaction with several internal groups, such as Project Management, Field Services and Account Management. **YOUR...
-
Customer Service
4 days ago
Hà Nội, Vietnam Proslide Technology Full timeThe Customer Service - Product Engineering representing Asia Region (residing in Vietnam), is responsible for supporting clients within their assigned territory for exiting and newly commissioned water slide attractions. This role requires interaction with several internal groups, such as Project Management, Field Services and Account Management. **YOUR...
-
Customer Service Executive
4 weeks ago
Hà Nội, Vietnam Công Ty TNHH DZT- DZT Corp Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive and process orders using the company's system, work with suppliers to track them. - Coordinate with relevant departments and partners to quickly resolve difficulties that arise during the transportation of orders. - Maintaining a positive, empathetic, and professional attitude toward...
-
Customer Service Executive
1 day ago
Hà Nội, Vietnam Công Ty TNHH DZT- DZT Corp Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive and process orders using the company's system, work with suppliers to track them. - Coordinate with relevant departments and partners to quickly resolve difficulties that arise during the transportation of orders. - Maintaining a positive, empathetic, and professional attitude toward...
-
Renewal Sales Specialist
4 weeks ago
Hà Nội, Vietnam NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Renewal Sales Specialist
1 day ago
Hà Nội, Vietnam NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...