Customer Experience Specialist

1 day ago


Hà Nội, Vietnam Samsung Vina Electronics (Savina-S) Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
We’re seeking a proactive Customer Experience Specialist to lead in-store engagement, support O2O operations, and drive sales through exceptional service and live commerce events. You’ll help create seamless customer journeys across online and offline channels.

Customer Experience (CX)
- Deliver excellent in-store service and product guidance.
- Promote account sign-ups and support purchase decisions.
- Maintain and reset product demo zones to ensure optimal experience.
- Process payments and assist with customer concerns or issues.

O2O Operations
- Prepare and manage online order pickups, returns, and exchanges.
- Handle customer inquiries and maintain the O2O service calendar.
- Ensure accurate and efficient product handovers.

Livestream Sales
- Host and manage in-store livestream events to promote and sell products.
- Engage with online audiences and adapt content in real time.
- Collaborate with store teams to highlight key items and promotions.
- Track sales and optimize performance during live events.

Delivery Support
- Process shipping receipts and provide delivery updates to customers.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th month salary + Performance Bonus
Health Care Insurance for Individual & Dependant

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- 1+ year of experience in retail, customer service, or livestream operations.
- Strong communication and sales skills with a customer-first mindset.
- Familiar with POS systems, inventory tools, and live streaming platforms.
- Flexible schedule, team player, and fast learner.
- Bachelor’s degree in Business, Marketing, or relevant experience.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu



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